Pita Pit — Restaurant in Ottawa

SHORT VERSION: My new FAVOURITE place in town! Try them out, and I promise you that they'll be your new favorite too.

LONG VERSION: I've always seen Pita Pit around because I pass by one on my daily commute to work, but never tried them. Today, I had a deal with them on Doordash so I order 2 Falafel Wraps and 1 Macadamia Nut cookie. Including delivery fees, the total only came upto $14. Now I've had plenty of wraps from almost every major chain in the city and have never been "too" impressed by any of them. While none of them are bad, no one ever stood out to me or made me want to be loyal. So when I was ordering from Pita Pit today, I was expecting nothing different. Keeping that in mind, when I opened the app to choose my items, I was completely blown away at the staggering amount of customization you can do with your food, you can add like 17 types of sauces/toppings, choose your type of bread, etc, and NONE of these cost extra, they're all included in the base price which is outstanding and unheard of. They will have virtually every topping and sauce you could possibly want and won't charge you a bomb for them.

I was initially of the opinion that maybe the quality/taste of the food might not be so good since the price is so low but boy was I wrong. When I received the delivery, I was greatly impressed by the personalization of the meal. They wrote "Enjoy the meal Ashwath!" with a cute smiley :) next to it and beautifully wrapped each of my wraps, clearly labelling which one is each. This is not something a lot of places do anymore. If you order multiple similar items with different toppings, many places don't mark which one is which anymore, but this store did it. Inside the bag, there was also a little pamphlet talking about their award points program. You join their loyalty program and earn points with each order. This was another nice touch because I've never seen any other food place ever be interested in actually spreading awareness about their program. They even have a nice sign up free bonus points that they give you, very helpful.

Coming to the food, I can't stress how AMAZINGLY wrapped my wrap was. I had asked for virtually every single topping and every single sauce, but the person who made it wrapped it so well that even when I bit into it and started eating it, I did not a single drop of sauce or a single topping on the side, and I'm usually an extremely messy eater. They were also very very generous with the toppings, their portioning sizes are excellent. The food was extremely fresh, and it smelt great and was very filling.

I was so impressed that I just had to call the store to thank them. The sweet young lady who picked up the phone seemed genuinely interested in listening to what I had to say and who's enthusiasm at their customer's satisfaction completely made my day.

This is how a store should be run, I'll definitely be back! You bet I'm going to sign up for their...

Tried this location for the first time after a Costco run and was disappointed.

The restaurant was very unorganized; kitchen tools, ingredients, and crumbs scattered all across the counters. If this is any indication of overall cleanliness, I’d be concerned.

Huge line up inside stretching to the door, while some employees seemingly occupied themselves with other activities (drawing a Turkey poster to hang on the front door). Maybe serve the long line of customers first?

Many of the ingredients empty with the employees scraping the bottom of the plastic containers to fill the sandwich. I had to ask 3 times for more lettuce as clearly the employee was using less in an effort to “stretch” whatever remaining lettuce she had left for other sandwiches. Again, refill the containers instead of drawing?

They certainly skimp on the toppings here compared to other Pita...

Friendly service. However, very disorganized. 3 people working and everyone was in and amongst all the stationsons, so ultimately my order was missing items. I ordered a regular falafel with halloumi. 9" pita and they only give you 2 toonie sized falafels. The veggies; which she explained to me how they are grilled on the flat top, forgot to put them on the flat top. So, when I asked the guy preparing my pita - hey I don't think there is veggies in there, he proceeded to tell me "yes, they are" several times. Guess what...there were NO grilled veggies. The service was friendly, but sooooo slow. I have no idea how they function there, but what I saw...it was a hot mess. Oh also, for the vegan/ egetarians - they cook all meat and non meat products on the same grill. I will not be be going back and I would not every...