Popeyes Louisiana Kitchen — Restaurant in Ottawa

Avoid at all costs - ESPECIALLY FROM DELIVERY APPS!! I ordered over $55 worth of food, and received the completely wrong order. When I contacted ubereats with proof - pictures of what I recieved INCLUDING the receipt in the bag for an order THAT DID NOT MATCH MINE at all. Uber refuses to refund me because the "The merchant has blocked/refused refunds" I called several times before someone FINALLY picked up on Friday and recieved "an oh well, your order was picked up - nothing we can do" yet they are the ones blocking the refund. I have proof. O left a message with the manager that has not been returned. I understand it is the uber delivery driver's fault for delivering the wrong order, but uber won't do anything and neither will Popeyes. Infact the merchant- popeyes- is blocking the refund!! I ordered over $50 and recieved maybe $8 worth of food to feed my family, which it didn't. It was supposed to be a special night to celebrate finishing the semester of post secondary and RUINED by not recieving our order or the food to match the amount paid, leaving our family hungry on friday night. Not to mention right before Christmas, with inflation and the cost of living so high! So much for a nice and special treat for my family!! I am being robbed from both Popeyes AND Ubereats. Avoid both at all costs! I love their food, but horrified in the customer service, especially before Christmas! Both services should be working together to rectify this problem but neither will do ANYTHING. I'm now out my hard earned money, without the food and nobody cares to help. I will be warning everyone and sadly, I will never take my business to Popeyes or Ubereats ever again, and neither will my family. Thank you for ruining my weekend - one that was supposed to be so special. I cant even order something else or reorder because they took my money and wont even offer credit or refund. They don't care about their customers and it has never been more obvious! Nobody will do anything and as a customer I am put my money, out the food to feed my family, and out so much time I have wasted going back and forth between uber and popeyes to try to get this fixed. I am at a loss, quite literally. I can provide proof of what i ordered, what i recieved (photos of the very small amount of food i did recieve non of which is what i orderded, the receipt as added proof, the uber receipt of what i ordered and was supposed to recieve, my logs with uber, my call logs with popeyes) I am willing to do anything for this to be fixed properly and work this out, I'm just so devastated and can't believe nobody is willing to be accountable...

UPDATED REVIEW: DEC 19, 2017.

Decided to get food for my dinner around 7:35pm. Ordered the butterfly shrimp combo with rice. At 8:00pm still waiting and no shrimp are coming out. Was told my food would be another 5 minutes.... -had to ask for my money back as someone was waiting for me outside and had to be somewhere important soon, so could not make my guest wait. This is really unacceptable, not much apology either.

Next time I will get shrimp and chicken at Shawarma House a few doors down- they cook your food to order and never waited more than 15 minutes for food.

Also the drink station at popeyes is not that clean, the lids are not in a specific order and so you need to pick up a bunch of lids to find the one for the Med drinks. The counter where the straws has soda and crumbs all over and this makes me never want to get another drink there, or at least no lid for my drink if I ever do go back.

*Actually, at this time I am not sure what they can do to win me back. Ordered butterfly shrimp and was given popcorn shrimp. The store was closing soon,so I did not check my food there-someone was waiting for me outside. I get home and see they gave me popcorn shrimp and the wrong sauces.

I had a picture of my earlier butterfly meal and the popcorn shrimp is not the same. They were trying to tell me I am wrong and was given the correct item.

Even after I mentioned my shrimp was rubbery and half of it was hard as a rock- still no offer of a replacement??

Also they use saturated shortening to cook the food, that is extremely bad for you. Food is also full of MSG.

Next time I want shrimp, it surely will not be...

Im very disappointed in the popeyes on Walkey Road. Im currently eating my meal, but it's extremely unsatisfactory.

I waited about 10 minutes in line, ehich is fine. When i got to the cash they never had today's special (Wings). So ended up ordering the 5 piece tender instead with 2 sides.

When my number finally came up, i ended up getting the wrong side. Ordered mashed potatoes with gravy, got mac n cheese. Also got charged for 2 dipping sauces when i only ordered one. I didn't want to wait in line so i just took 2.

The worst part was that they cramped 5 piece tender plater, a biscuit, and the fries on one plate! I hardly got wny cakun fries, none whatsoever.

Lasty, they don't keep the napkins out OR the ketchup! So you have to wait another 5 minutes on the side if you need more.

I noticed the owner (Or manager whoever has the clear apron on) also went out shook his hand with a genuine nice looking guy named Ali (his friend) while everyone is still lined up. Then he goes and asks him if he needs anything in arabic. He said no, and the owner returned to do cash and handle the food without washing his hands! What type of example is he setting to others?

All in all very unsatisfactory, the place isn't clean either. They are to busy to maintain it. My 2 cents stick to the one near baseline and...