Tim Hortons — Restaurant in Ottawa

Staff is not great here, I got the wrong donut (chocolate dip instead of boston cream which is hard to mix up but whatever) but didn't want to make a fuss so I went to eat it anyway, and it was ROCK hard. Definitely more than a day old, which is disgusting. The one thing this location has going for it is many power outlets so I can plug in my laptop, but it also granted me a view of the person making the sandwiches. He never changed his gloves and would walk around outside the kitchen touching counters and talking with coworkers on break. Always have to wipe down my own table too because they obviously only clean them when they close for the night.

Least the coffee tastes the same as other Tims.

Would recommend the other Tims that is literally...

The service at this location is horrible. The staff are tired and overwhelmed. They do not have no energy. It is believed that they work more than the authorized number of hours. They don't pay attention when customers come in. They speak loudly in their own language and keep laughing. Customers come in, wait and wait and wait… after a long wait, they leave. We noticed that the two customers walk out without buying. Every time I go to this place I find them tired, unprofessional and rude. They must be retrained on customer service standards in Canada. The quality of service has become like the third...

I have ordered a promotion breakfast sandwich at 3$ with any hot drink, but they charged me 4.30 for the breakfast sandwich. When I ask for the explanation, they told me that they don't honnor the promotion because of the tax credit. When I asked for my receit, they saud that they were not abble to provide it to me. Anyway, I had an appointment and didn't had time to argue with the manager for 1.30$. I am quite certain that this is againts the law. At least the...