Tim Hortons — Restaurant in Ottawa

I can't even remember if I've reviewed here before and usually I don't review at all. However this location is so God awful I can't help but do so. There's always a long line given how long it takes so if you work in the mall or just want to grab coffee quick, forget. Even if you do wait in line, they have the line start out of the walkway which is fine if it didn't mean they allowed people to cut the entire line. Very entitled woman cut the line today to then order half the menu. The staff said absolutely nothing which is not a first. Almost every time I talk to a someone working in or going to the mall about this location they have a bad story about rude/incompetent service.

A good tip would be to walk the few few down to A&W to get basically the exact same double double or black coffee at the same size and price. Staff there is...

This morning, I ordered 2 breakfast sandwich combos. I didn't get the hash browns which I paid for, and one of their staff members said I didn't order the hash browns. It told them I ordered combos not just the sandwich and they kept arguing with me so they ended up giving me 1 and then I told them I’m missing one more cause I got 2 combos and they didn’t want to give me another one. The manager said I had to go back to the cash and purchase one. So I just ended up leaving instead. Worst customer service ever! Like it’s a god dam hash brown thats probably worth 10cents. Never going back...

The manager doesn’t know the policy for the Tim hortons app offers, I got offer for 2 coffee and 2 donuts for $5 I asked her to make 2 large coffee she told me just medium or small size I try to explain to her the offer didn’t say that in offer details and I usually get this offer and I get any size I want but she doesn’t listen plus she got 400 points from the app in the same time which I spouse to get free drink but I lose it now because of this stupid lady she is so rude person and I don’t know how this lady mange store like Tim hortons and dealing with customers, never come back...