Pizza Hut — Restaurant in Penticton

My star rating reflects the percentage of times I've been happy with my order at this particular Pizza Hut.

A couple times a year, I'll have a craving for Pizza Hut's decadently greasy offerings. More often than not, the end result is disappointing. Issues I have experienced here: Delivery drivers taking a long time. This is weird, because it doesn't seem like a busy location, I'm fairly close to it, and every other pizza joint in town delivers in half the time. Pizza once arrived looking like someone threw the box around (the entire thing was bunched up in one corner of the box).

A few months later, I tried again. "This time," I thought to myself, "I'll just go pick it up. Straight from the source, that way I can avoid those past issues."

Nope.

Even when picking up my order, there are still problems, mostly with the temperature and freshness of the food. Lukewarm pizza and flat, lifeless breadsticks that seem to be going stale. How could this be? More importantly, how could I be so stupid to keep ordering from a place that consistently underperforms?

Mark my words, I will never order from this Pizza Hut again. And I hope you will do the same.

(I will say, though, that the staff is friendly enough. Just in case that's your only criteria when choosing a place to...

We were not happy with the Vernon store we use to order every week until we started to receive our order wrong not the way we asked and charged for extra toppings and not get it on my pizza wings were half sauced cheesy bread and pizza not cooked extra like always asked for very little to no sauce came with full sauce this happened twice in a row we delt with it the 3 time was enough we are repeated customers so phone the store to inform them that we've dealt with this twice now and this is the third time this isn't right enough is enough we just want our food made the way we want we pay for it we should get it the way we want it I got attitude over the phone and hung up on so I went to the store to bring them back their food and inform him how rude they were and yes I was quite upset so my voice was probably very angry anyways I was told to take my food and leave the store that they will not be giving me a refund or taking my food back and make it proper and that was on a Friday night there was nothing I could do I would have to phone head office on Monday and deal with it because of this we will not be a customer at the store poor service and poor...

The pizza I ordered from this Pizza Hut was pathetic. It had barely any cheese on it and in fact I found 1 slice that didn't even look like it had any cheese on it at all. The toppings were so sparse. I was angry when I got it home and realized what a sad looking pizza I got. I called the shop to tell them how bad it was. I was asked if I wanted the boss to call me, and I said yes, but never got a call. I also did the online survey which also asks if you would like someone to call, and again I said yes. However, I have never received a call from them either. I had a pizza from Pizza Hut in Sechelt BC and wow, it was amazing, more cheese on that single pizza than the large one from this place, too bad it's too far to go to get a pizza. This pizza did not even deserve 1 star...