Popeyes Louisiana Kitchen — Restaurant in Penticton

When it comes to fast food, especially the kind that promises a taste of Louisiana, expectations are naturally high. Popeyes Louisiana Kitchen, a chain revered for its bold flavors, has a reputation to uphold. However, it’s with a heavy heart that I must relay that not all that glitters is gold, and sometimes, even the most promising of establishments can falter.

The service can often feel lackluster, a stark contrast to the vibrant culture the brand aims to represent. One might expect a jovial atmosphere, quick service, and engaging staff, but the reality can be quite the opposite.

Moving on to the centerpiece of Popeyes’ menu—their chicken. Known for its crispy exterior and juicy interior, it’s a recipe that has garnered a loyal following. Yet, there’s a fine line between well-seasoned and overbearing, and it appears that Popeyes has crossed it with a heavy-handed use of salt. Consistently salty chicken not only overshadows the natural flavors but also raises concerns for those mindful of their sodium intake. It’s a misstep that can turn a meal into a thirst-quenching quest for balance.

The hope is that Popeyes will take this feedback as constructive criticism, a nudge to realign with the values and quality they’re known for.

While Popeyes Louisiana Kitchen may have the right ingredients for success, the execution leaves room for improvement. Good service is not just a courtesy; it’s an expectation. And when it comes to flavor, harmony is key. Here’s to hoping that Popeyes can revisit its roots and bring back the authentic experience that once made it a go-to...

Today was one of the worst experiences ever at the Penticton location.

If the food weren't as amazing as it is, I would stop frequenting this location as the customer service skills the staff have here is one of the worst I've seen; my expectations are already pretty low given the lack of work ethic these days.

Placed an order at the drive through and proceeded to the pick-up window. I sit there waiting for the wrong order, which I paid for. This is fine and all so long as I get the meals that I wanted and this order lacked meals, so I was asked to pay extra. No problem. I wait for food to be made again and once I receive it, there's still things missing from the order... I'm asked to pay again.

This is just absolutely unacceptable and the staff here needs to be retrained as these issues are commonplace here and are fully expected every visit, albeit not to the extent of issues I faced today.

While I'm complaining, I may as well mention that I've never been able to have the chicken wings here as they're always sold out and I've asked every visit and the debit machine looks like it's never seen a cleaning before, it's literally packed with sludge.

Hopefully the owner of this franchise reads this and is able to properly train the staff accordingly.

Whatever happened to customer service where you were accommodated accordingly in an attempt to rectify a situation? These days a machine may as well replace the entire staff; at least a machine wouldn't make mistakes.

Anyway, I'm done with this location. Thanks for the great food, but the staff is rude and...

Normally I love Popeyes but tonight not only did they try to sneak a bag charge on me when I told them I don't need a bag but the chicken looked undercooked and my burger had a weird taste. My wife says hers tasted weird too. I'm definitely put off of the Penticton store now. Used to go by a couple times a month but this experience really burned me.

EDIT: Since I can't directly reply I'll add to my review. When I first made an order I used the drive through and when I saw she had added a bag charge I said it wasn't necessary. I have my own tray for take out - and I do not need a bag. She removed it from my order. Shortly after I left I got a call from my wife and she asked me to get an order for her as well. This time I went into the restaurant.

Since I knew the total without the bag. When the cashier gave me the total even AFTER I told her I do NOT want a bag. I knew she had not removed the bag from the order. Again - I insisted I do not need a bag, please remove it from my order.

Unfortunately due to the questionable taste and look of the food my wife only ate the fries. Oddly enough I have not gotten a bag charge from ANY other fast food restaurant in the Okanagan valley. Only yours. Not sure why that is.

If you wish, next time I feel a craving for Popeye's I'll stop by and introduce myself and take you up on your offer. I'm hoping this was just a one off...