Wendy's — Restaurant in Perth

Friday 26 September 2025:

Waited for over 45 minutes inside for our food. Felt bad for the employees working as they were having a hard time keeping up. The person helping with the order was so slow and kept looking at the order screen after each item. There were 5 orders ahead of us that got their orders and they kept coming back after stating they had got the wrong order, missing order , or extra stuff in their order they had not ordered. The kid at the cash offered to assist the lady multiple times, but was kept turned awY and told to and the cash register instead. Another lady came out of the back and told the lady that was slow in processing the order to put a closed sign for the dining room. Finally, getting fed up i asked the kid at the cash register for a refund as we were traveling to Toronto from. Ottawa and it was getting later in the evening. The kid pointed to the slow lady and told me that she could help as she was the manager. This completely took me back as I didn't know she would've been the manager given that she was so slow and making errors in the orders. When I asked for a refund, she told me she didn't know what the issue was as our order was ready and that she was waiting for chicken nuggets. 45 mins for chicken nuggets? Not to mention, she put a sandwich in our order that she had opened and put her fingers inside to confirm what it was after another customer brought back their order statinge they had found an extra item in the order along with some missing items from their order. We finally got the refund after going back and forth, but not without attitude from this "manager". All while an employee kept telling her that they mentioned it to her a few times that we were "still waiting" for our order. We got no apologies either, except for the excuse that she was trying her best as they were very busy. That doesn't excuse the fact that she was rude to us and the employees, and was getting the orders wrong. We left the restaurant and the...

Such a weird experience. When we first got there we noticed an employee get dropped off and it was clear she was running late so we opened the door for her (doing so we missed the sign that explained they didn’t have debit). Inside, the woman at the front cash scolded her with a snarky comment in front of everybody. I understand being late for work is not okay but it’s also not okay to scold your employees in front of everyone including customers. That’s a private matter and I feel bad for the young employee. Once we order we go to pay and they say that they don’t have debit at the moment. We didn’t have a problem with that and went to give them cash when some employee who wasn’t even taking our order says ‘don’t get mad at us because you didn’t read’. We weren’t mad and totally understand it’s not their fault. Clearly they’ve had some unkind customers (and I fully support giving it back to rude customers) but it’s not okay to rip the heads off of customers who weren’t even remotely mad about it. That employee needs to grow up and do better. I’m sorry she’s having a bad day and I hope it gets better but come on. Also hope the younger employee has...

Absolutely horrible service by a female manager. She was very disrespectful because my baby was crying in my vehicle (which how can I control) and kept trying to rush me through my order. When I had to go in to the restaurant after finishing at drive thru because she wouldn't listen properly to my order, and made many mistakes with my order; she stood there talking under her breath to other staff members seeing that I had come in. She continued to ignore me waiting at the counter for more than a minute. I was really appalled to be treated this way as a customer. Very unprofessional way to treat people, especially regular customers such as me and my family of 6. I guess I will invest my money elsewhere and have my family feel that we won't be so rudely treated from now on! Please owner retrain your managers and staff in better customer service. I hope other people have a better experience because certainly no one deserves to be...