Dairy Queen Grill & Chill — Restaurant in Peterborough

Wouldn't even give a one star but have to, to continue. My sister, my husband and myself went out for a late afternoon lunch and since we have never ate at the Dairy Queen, except for ice cream, we decided to try the food. First off, our fountain drinks were so flat and watered down that we decided to try more than one kind but they were all the same. To add to our drinks my husband found a bug crawling inside the top of the cup. No ice for our pop in the ice machine and after repeatedly getting some ice in a cup a staff member decided to fill the ice machine. The ice machine must have been broken because after the staff member filled it we still could not get any ice and not one of the staff members as well as a snotty manager tried to accommodate us by solving the problem. My sister and I ordered a chicken burger with fries and my husband order chicken fingers with fries. My sister's chicken burger and my chicken burger were totally disgusting. They were so deep fried that the outside coating was hard with a very rancid smell and taste. The inside was a disgusting brown color from being in the fryer too long or from old cooking oil no doubt, not white like chicken is suppose to be. We spoke to a staff member at the counter and asked if this is how they do their burgers and they said yes they deep fry them. We then decided to approach the manager with a complaint about the food and drinks we got and the manager snarly answered with a response that the burgers could have been old stock and why did we not complain sooner. We told him we tried and got no results. We told him it is his responsibility to check dates on food and not to serve outdated food that could make people sick. He is certainly not manger material and getting it right is certainly not his priority. We will never eat at another Dairy Queen in Peterborough. My sister and I did not feel well after eating here and we are attempting to pass this on to the Heath Unit about the improper...

These guys kick butt!! Always as fast as they can be, even when slammed in the drive through at lunch.

Today they thought that they messed up my husband's order and brought what they thought was his correct order to our table, (who has food brought directly to their table in fast food these days!? Above and beyond already!). When she realized that his cheeseburger was made correctly I asked if the burger she was holding would just be thrown away. She said yes and tossed him the extra burger.

All tables and booths were clean, condiments, napkins, straws, and all the fixings were well stocked. Amazing customer service.

Update: Sunday February 23rd around 4pm. Girl who served us had TERRIBLE customer service. Was unable to take a simple order without us saying each individual item slowly, did not understand that if we wanted a cheeseburger for the 2 for $6 deal that it was the single patty cheeseburger that you get with said deal. Stared blankly at my husband and I when I asked a simple question, literally did not answer me and just replied with the total cost of the order. Not once did she smile during the entire transaction. When our order was ready she asked my husband if he would like anything else and he asked for some salt and pepper, she repeated, "Salt and pepper?" Like a question and seemed at first like she had no idea what he was asking for.

I didn't get her name, but she is an East Indian girl about 5'2", poofy hair and was wearing what looking like peal earrings. Honestly, the blank stares and unwillingness to answer simple questions alone was off-putting. I have worked customer service for years and have never treated a...

The food is ok. I was in a mood for sweet and salty. So a hot fudge Sundae with extra fudge and peanuts seemed a reasonable choice. Apparently DQ doesn't have peanuts. According to the cashier they use pecans. Pecans and peanuts completely different types of nuts. So I asked "What about your peanut buster parfait? To which the cashier replied: We don't use peanuts on that we use a peanut sauce...

The Peanut Buster parfait is actually one of my favorites except it's a little too much for me so I settle for the Sundae. At first I was thinking okay it's possible maybe it's an allergy thing. Then I realized well if they use a peanut sauce it can't be an allergy thing. Finally another staff member came out to assist with the growing lineup behind me as I'm trying to comprehend what is going on they noticed she's punching in a few things wrong so they helped her out and put in peanuts... I understand if you don't know a menu if you're new but don't sit there argue with a knowing customer then start making up lies. Ask for...