Burger King — Restaurant in Peterborough

On June 19th I tried the drive through and I was the 6 car at the end waiting but something must have happened as the line did not move for over 5 minutes so I decided to back up and park my car and I walked into the Burger King on Landsdowne at 8.30pm. There was no lineup at the till but the staff seemed backed up for some reason.and the manger seemed irritated. Finally after another 5 minutes the manger took my order. I paid for it got my drink and there was a couple in front of me that said they have been waiting a long and told me to look behind the counter. I did and it was disgustingly dirty. I took these two pictures and the so called manager at that time yelled at me that I can’t take any pictures. I said I’m going to because the restaurant is not clean and sanitary. She then proceeded to speak in a language the rest of the staff knew but I don’t. My meal had not been prepared yet when I took these pictures and I have no idea what she said. I did not feel comfortable about what she said to the staff. . For the record I’m not some kid. I am in my 60’s and have been a regular customer but mostly mornings at this place. I’m not writing this looking for a free anything or for anyone to be reprimanded for what happened but to let the franchise owner know. I have no idea who even owns this store as I would as a previous business owner myself contacted them directly instead of doing it this way. There was what looks like food waste on the floor open dips, fries etc that had not been cleaned in a while. The funny thing is there was a young girl emptying a garbage can in the dining area and the tables had not been cleaned. For the amount of people that use this restaurant maybe you should have a person full time that’s job is to constantly clean. It was not the dinner rush and I’m not sure what has happened but like I said there was one couple ahead of me waiting and by the time I placed my order tow more guys behind me. That mess had been there for a while. Needless to say the food was not great and I will be taking my...

If I could give this 0 stars I would. I've been to many burger kings across Canada, and they all usually have really decent quality food with fluffy buns and perfect or at the very least, edible patties. It's actually my go-to because the quality is generally pretty consistent. I don't have very high standards for fast food, but I am very disappointed that both of our whopper & double bacon cheese burgers, tasted like charcoaled over-cooked propane flavored crumbles, sandwiched between two stale buns topped with the oldest, browned lettuce, and I am stretching when I add that there was any sauce or additional ingredients to scarf it down with.

Now normally I would speak to management, but at this time we were using the drive through because we were in a hurry and not actually from here, just passing through, and quite hungry. I don't write reviews for fast food much, but I will write this, because even the bottom of the barrel is better than what was presented to us. Needless to say we threw out both our burgers before finishing, and felt sick to our stomachs afterwards. To be almost exact, we purchased this yesterday around 1-2pm and we asked for the Wednesday whopper but didn't realize it had ended.

But to save others from this experience, I have to write this, because this is unacceptable food, it could not have been more unacceptable than in the state we received. I can't believe I'm saying this, but come on, there has to be SOME standard here.😩 Even for fast food, this was really really bad.

The drive thru service was fine, but the food was brutal.

Don't eat here until these guys prove they will present an acceptable standard of food and follow Canadian food safe standards.

If you're trying to save old buns and not getting enough service, maybe this is why. Do better.

*Read a lot of your reviews, seems like I'm not the only one with this experience. It's really sad that nothing has changed for a serious...

Update May 27, 2025

It was out of lack of time and the chain was right out of grocery shopping after a work shift so I decided hey, $5 jr combo's for the kids seems ideal, why not get a few with some $3 nuggets.

Order: 4x nuggets $2.99 + 3x JR. Combo for $5.00 flat.

The total was $51! HOW!? Glad I asked for receipt because it turns out they tried upselling me on Medium fries even though I didn't ask for that, I asked for the deal and it turns out they tried slapping me as an adult combo for each one even though it's clearly a JR combo - and didn't even ask me if I wanted to do it that way but how in any place on Earth do they justify for a medium fries and drink on 3x orders a $20 up charge!?

Reciepts attached: good luck ever getting me to go back now, I was lucky enough to point out the math flaw to get my cash back, but I shouldn't even have had to. This was an attempt to gouge on those that don't pay attention to their orders and blanket accept the system results inputted by a staff that clearly doesn't listen.

Anyways meal itself tasted okay - the combo's were fresh but the nuggets were clearly under a heat lamp way too long, shriveled and dried up. The lesson, be careful ordering here especially drive-thru where clearly even after months they still don't listen to their customers or understand math...

Original Post: |- One mistake, two mistake, three mistake out.

Strike One: First an order for 4 chicken sandwiches and 2 jalepino came to $40.99

Math result: (2x6.99) + (2x5} = ? x 1.13 tax. Total should have been $27.10

Second gave us back only $9 in change to make up the difference.

Math result : 40.99-27.10 = $13.89 hrm...

Then we got the price sorted out got the rest in change: BUT...

Have no receipt to prove it.

I appreciate new higher mistakes, maybe not have them on drive-thru on a...