Cora Breakfast and Lunch — Restaurant in Pickering

I am completely disappointed with the quality of service and food. I arrived at 9am this morning because my son was so excited to have pancakes and he wanted to go to Cora's because we had a better experience than today.

Here is what happened

We were served our drinks and ordered with a pleasant experience.

I noticed the family that came 15 minutes after us that sat in the booth beside had ordered and then got their food and drinks before we even got our food when we arrived prior.

I questioned our server Dave about what was the delay and he told me short staff and he would look into it.

Waited another 5 minutes to finally get our food that had a poor presentation as when my plate arrived it literally looked like the chef dump everything on my plate. I ordered sausages, 2 eggs and toast - not a hard meal to create.

The amount of scrambled eggs on my plate looked like one egg, the potatoes on my plate had a combination of half were burnt and half cooked. My sausages were burned on one side and not cooked completely cooked and my toast was practically burnt and hard - I wasn't happy

I called Dave back and wanted to speak to the manager

A woman came who wasn't the manager and she clearly could see my food was burned and I wasn't happy with the service or presentation of the food. She DID NOT offer to replace my food but told me to wait as she was going to inform the manager. She stated the manager was too busy to attend to any customers.

Sitting down for another 15 minutes waiting for this woman that was supposed to be getting the manager, I was not happy that she didn't return so I had to call another employee to get my bill.

I tracked the woman down and she presented me with a full price bill to pay and with no apology yet for the poor service.

She offered me a $10 gift certificate which I told her I wasn't coming back to use and she then ignored me and passed me on to another employee to pay for my bill. She once again told me the manager was too busy to hear my complaint.

At the cash, I told the cashier I was not willing to pay for my meal that was not cooked properly but would pay for the rest of the bill. I told her I wanted to talk to the manager. The cashier told me I had to pay for my meal in full and that the manager was too busy to speak to me. At this point, I am beyond frustrated as she was not willing to give me the head office phone number or manager to speak to. I told her once again I am not happy with the service or my food and then she decided to walk back to the kitchen area and get the manager.

Finally the manager came out and he asked what was the problem. I informed that my food was poorly cooked and the service was not up to par. His response to me was " Then just leave". He took the bill and with his wrist and hand flicked myself and my family to in his exact words " just leave". He walked away and I was SHOCKED with the rude, attitude and behaviour of someone at management level. You need to properly train your managers to apologize and not be RUDE to your customers. I am 100% not happy with this service and you need to be aware of this as a franchise owner.

I hope to hear a response...

I have frequent this location and noticed a decline in service level and portion sizes. My most recent visit was family day 2020 and there was a huge line up at the door which is not abnormal for a long weekend. We ordered 3 meals that took over 40 mins to be served after we were seated. When they normally seat kids, they would give the crayons to do some colouring and maze while Yoo wait. This time they didn't place any crayons and avoided our table when we ask for a set for my son. Eventually our server brought 2 crayons. I asked her how come only two, the answer is that they don't have enough. My son used the two and before he left, returned it to her to ensure that another kid would have some when they arrived. A simple thing like crayon is not taken into account for a family breakfast restaurant. Secondly, I ordered a tea while we waited on our food. I asked for brown sugar since there was none on the table and they brought 2. Again skimping on the items that would be normal at other restaurants. . When our meal came, the potatoes were burnt but the bacon was perfect. They were late inserting then they were rushing other people to finish their meals. My wife'smenu was removed before she could even order and then when she was trying to remember her meal options the server said " you can't remember what you wanted". I thought this was very rude. Other staff were commenting on other dinners that were taking too long to eat and leave. Very unprofessional.

In the event Cora wants to review it, here are my service details. My bill number is 122, table 24, order 102 served on the 2020,02,16.

I understand the staff was under pressure to keep tables moving, so I don't fault the server. Instill tipped her 20% of my bill. Management can do a better job with managing supplies and planning...

We have been going to Cora's for quite some time now, however today had a not so nice experience. My Husband ordered one of the breakfast meals and I wasn't that hungry so decided on a bagel with cream cheese. Even though they were not that busy, it seemed to take more than normal time to receive our food. My Husband mentioned that his potatoes were only mildly warm and had to wait for his toast. When that came the butter was still sitting on top so obviously the toast was not warm either. I started to put the cream cheese on the bottom half of the bagel and noticed it was a bit hard but didn't think too much about it until I went to bite into it and it was so hard that I had to cut it into small bite size portions. I only ate 1/4 of the bottom of the bagel and didn't even bother with the top as it was so hard I couldn't have eaten it. As a rule we do not complain because it certainly is not the server's fault, however I did mention it this morning. He was very apologetic and asked it I wanted another one however my Husband had finished and we had an appointment so I said no thank you. However I was a bit surprised that there was not even a mention of compensation as he could see that I only ate the fruit that accompanied the bagel. Again, we didn't mention anything just paid our bill and left. However perhaps in future your servers should be told to discuss something like this with a Manager prior to presenting the bill as some form of discount on our bill would have given us reason to return, however unfortunately now this...