Real Fruit Bubble Tea — Restaurant in Pointe-Claire

I love going to this place for bubble tea because it is one of the only places to find quality bubble tea in Montreal BUT, in the span of two days I have had an unpleasant experience that I think the store owner should address.

Wednesday Jan 19th at 17:50, I purchased two drinks, one hot, one cold. The store was out of tapioca which is completely understandable, I’m there 10 mins besogne closing so that one I’m cool with. After I paid for my Large Hot Drink, the server tells me that Large hot drinks don’t exist and I can only get a Medium even though I was charged for a Large drink (I’m assuming a cold). It was my first time having this experience at this location so I just let it slide and I told her it was no problem at all. I took my drinks, enjoyed them (delicious) and went on my Merry way.

Thursday Jan 20th at 13:30 I return for more hot bubble tea. I didn’t get my boba fix the day before so I wanted to get one today with tapioca! There’s only 1 server working so I use the kiosk to order which she is preparing drinks for other customers. I order (and pay) for a Medium Taro Milk Tea with tapioca. While she’s preparing my tea, she tells me “I’m sorry, We don’t have Medium cups. I’ll have to give you a small but I can give you some extra toppings or something?” She was very nice about it, it wasn’t her fault and I agreed with her to give me more tapioca.

A message to the owners, it is your responsibility to ensure this sort of problem doesn’t happen. You don’t charge people for items that you do not have and then try to negotiate a different drink with them. I paid at least 15% more than I should have paid for my drink (two days in a row!).

I hope this review is taken constructively from the owner’s and i hope future patrons get a proper understanding of what they can (at times) expect from your establishment.

Other than this problem, I would recommend this store any day. You have great tea, you just need to improve on the...

Terrible service. I was trying to use the machine to order, but it wasn’t working properly and I’m computer savvy! So I stood there for about 15 minutes with no one taking my order. Only one girl working with her back turned making drinks, for so long. There wasn’t too many people waiting either, so it wasn’t extremely busy. I noticed other ppl having a hard time with the ordering machines also. I dislike this self serve world we are living in right now. No human interaction and customer service is gone out the window for the most part. Finally another worker arrived and came to help me, but he was very rude and cold. When I told him the machine isn’t working and it’s not excepting my debit card he told me “well the machines working!” I had just use my debit card 10 minutes prior so it’s not my card. He was so rude. Anyway to make a long story short, finally the other employee behind the cash took my order in person! WOW after a long 20 min wait… after many other ppl went ahead of me ordering on the functioning machine. There are two machines. This younger generation needs a lot of coaching on etiquette and customer service, I also suggest that you make it easier for clients who do not know how to use those machines, and if the staff doesn’t like it, hire someone who will do their job right, with a polite attitude and not complain about it and make the customers feel incompetent or...

Real fruit bubble is seriously a great place for smoothies. I order their smoothies from this place often and it is a perfect balance of sweetness. Their fruit slushies are delicious as well.

I tried many of their smoothies and had no issues with it whatsoever. It may be a little sweet for some but it was delicious.

Some of their smoothies are not blended well enough. I ordered today, two smoothies one pina colada and one BLueberry smoothie and the Blueberry smoothie was not smoothie ish enough Truly a disappointment. The pina colada smoothie was good. DIsappointing.

It can be a little bit pricey because they use real fruits in their drinks.

Some of the staff are friendly as well.

For me Real fruit bubble is definitely a...