Restaurant Scores — Restaurant in Pointe-Claire

Myself & 3 other people went on a Friday afternoon for lunch. We started out with a waitress, I simply asked regarding the salad bar that if I order a meal is the salad bar at $6.99 & when the meal that I order whatever is left can I take it out...well from my question that totally caused a whole big issue apparently, where she said you can't do a meal to take out & get the salad bar at the reduced rate (even though I am paying for a meal ?!?) she said I must eat the meal there, I said well if I don't eat the whole meal are you telling me that I am basically having someone looking to see how much I eat? she said there are cameras all over watching !!! Wait, what??!! She was extremely rude and even after all the meals were ordered she went to the waiter that was there and had a big discussion with him about this apparent issue !!, so after that she didn't serve us but the waiter did, however it was really uncomfortable as it seemed every 5 minutes after the food arrived that he was coming over, even pointed out that here is a plate for the chicken bones for my meal as it was seriously pointed out that I MUST eat some of my chicken since I took the salad bar @ $6.99. First off, I bought a meal, whether I eat it there or opt to take it home the point is I BOUGHT a meal, then to have them hovering over you almost like a parent of a child this was absolutely horrible!! I will absolutely never go back there as a customer should never be treated like that!

• UPDATE** After my initial review I was asked to contact info@scores, so I did, I was told that someone will follow up with me after they contact the restaurant, however, guess what?!? Nobody did, I take it MTY who I take it (not sure) owns Scores & others doesn't really take customer's bad experiences seriously & that's too bad as losing clients isn't such a great thing, & honestly when you tell someone that you'll be contacted with a follow up & they don't come through..why bother saying anything if you don't plan on doing so anyways?!? Anyhow, from my horrible restaurant experience to the non follow up, as a customer I will be taking my business elsewhere's, as will my...

WORST experience ever! Will never go to any Scores in my life! I come for lunch with my mom, we want to order a two leg meal with the apetit salad bar. The waiter told me it is impossible to just order one main course with the apetit salad bar, so we said fine, we will order chicken plus a main course salade bar($16.99). We think the price is bit high but my mom really want some vegetables. Then the waiter told us the salade is not shareable. After that, that waiter comes several times, like every 5 to 10 mins, just to tell us the salad is not shareable! I told him I understand. Then my chicken come. Surprisingly, the chicken only have fries but do not have even one piece of vegetable!! I strongly doubt that Scores is using this way to push customers add the salade bar. We hesitate if we should add another person’s salade, but when I saw my mom’s plate and tasted a bit, I feel that it is not worth to spend extra $7. Then We start to eat our food. My mom took a bowl of vegetable soup, she didn’t like it. But I felt it’s a waste if just throw it away, so I take some. Then the waiter come again! Tell me that I shouldn’t take the food from salad bar. I explained that my mom doesn’t want this soup and I take it because I don’t want to waste. The waiter said no he was watching me and I’ve been keeping eating the salad food. I was so angry and felt insulted! I respected the rule of the restaurant even though I think this rule is ridiculous, but I was still treated like a thief, just because I tasted two bites and don’t want to waste the soup! I was so angry and decided not to follow the stupid rule! I started to eat food in my mom’s plate. Then the waiter came again, said he will let us leave the restaurant and charge me extra money of the salad bar! I’ve never been treated so rudely!!! The chicken is not good also! Dry like it has been reheated for several times! I haven’t been to Scores since the pandemic. And my mom came all the way from China to visit the city I live. I want to give her a great experience and going to Scores is the worst decision I’ve ever made! KEEP AWAY from this...

First time there to that location and it was a terrible experience. I'm not the usual to leave a poor review but this one upset me. I brought my family out tonight and from the start, we were not greeted with a smile from Diane; rather she had a scowl on her face, like she did not want to be there. She took our orders but did not ask what the children wanted to drink (as it came with their meals), no water refill, no wet naps, plates piled up, the famous chicken noodle soup was a very sad sight... soup down to the bottom the whole time we were there with just little pieces of noodles and chicken in it- like they ran out; I know they knew bcs I saw the manager look inside the pot and yet nothing was done to replenish. My wife ate 85% of her meal and when we asked for a takeout box, Diane was argumentative and said it's policy she can't as we ate from the salad bar. I tried to have her use her common sense and look at her plate to see that all she had left was just a piece of chicken- I spoke to the manager Kosta and he tried to play down the situation/experience with humor while giving the same "corporate" reason for not allowing takeout boxes but I was past that pleasantry point. In the end Kosta gave me the takeout box in end. The ordeal was such a nasty experience we did not feel welcome there, we felt our concerns and complaints was not taken seriously, rather passively and replied with defensiveness. It was awkward to the point I paid and left, we couldn't stay any longer even for the dessert. Just listen to what your customers have to say and if you dislike working with people, it's time to change professions. I do have pictures of the state of the soup and the piles up dishes that sat at our table, they paint 1000 words. I'm sorry but this is the only bad review I've ever written and it hurts as I was the one whom suggested this Scores location for a change. If the owner would like to reach me via email, I can send the pictures and answer any questions...