Tim Hortons — Restaurant in Pointe-Claire

2022-07-14 Tried this location once more and sadly no improvement, bare shelves, no timbits, next to no donuts (picture is pretty clear). We left and went to the Tim Hortons at the corner of Hymus and Blvd Des Sources where all their shelves were full! I'm surprised Tim Hortons doesn't address the franchisee as this is a continuous failure to provide service and gives their brand a black eye.

2019-06-20 Went back tonight to get a treat from my daughters and sadly, same thing as last time. Their display was bare! I overheard the supervisor tell an employee "bake things just to throw them out, no". So she prefers to have nothing and turn clients away. Anyways, this was my final visit at this location. It's the closest to me, but selection/service is garbage at this point. Too bad as it wasn't always like this. It used to be great.

2019-03-24 (2 stars) Steady decline in quality. Getting worse and worse, shelves completely bare this time (picture says it all)! Coffee shop with no donuts or Timbits! No words.

Drove to blvd. Des Sources and Hymus and they are fully stocked there. Go there instead.

2018-01-14 (down to 3 stars) Went yesterday, their shelves were bare, absolutely no selection whatsoever and got a box of Timbit. When we got home they were stale. Very disappointing experience.

Original Review (was 4 stars) Usually good coffee, fresh products and quick service. Bathrooms are also kept very clean.

No drive through though.

I've gone there numerous time and have only had one error with my order which was quickly corrected without any hassel. Everyone makes mistakes, it"s the way it is handled that is important and they seem to handle it here...

If I could give 0 stars, I would.

This is the worst Tim Horton’s in the whole West Island.

I’ve been there seversl times since it’s close to my work place. After today, I decided I had enough and it was time for a review.

I had to wait 40 minutes to order. I arrived at 1PM and the line was so long and the service so slow that it took 40 minutes just to get to the counter to order.

Several people quit after a few minutes realizing how ridiculous the wait was.

This location is severly ubderstaffed and the poeple who actually work there are terribly under qualified, probably due to the lack of training.

The person who took my order didn’t know how to use their computer system and was visibly really aggravated about it.

After paying and waiting for my order, they came back saying to me that they didn’t have brown bred anymore as I ordered. I mentioned that white bread would be fine. They came back a few minutes later to tell me that they were also out of white bread.

They wanted me to replace my order by something else which I politely declined and they were visibly mad at me for not wanting something else. They told me that if I wanted a refund that I needed to get back in line.

Since I was on my lunch break I didn’t have time to wait another 40 minutes seeing as my lunch break was 15 minutes from it’s end.

I then wasn’t...

The food was great, no complaints there. The store was clean and nice to be in. My only issue was with the service. On Sunday, I ordered a breakfast sandwich, and the young man who served me, I believe his name tag said Sarujan, quite rudely said what bagel? I was confused and said an english muffin please. He said no, we don't have them. What bagel? This could have been avoided if he had simply started by saying, we don't have english muffins today, do you want a bagel instead? I also did not appreciate the tone. It made me feel bad for ordering what I did, so I probably would not come back here if the same young man was serving me. The other workers seemed lovely, my only issue was with this one...