McDonald's — Restaurant in Port Coquitlam

I honestly can’t believe how terrible this McDonald’s is. I’ve had bad fast food before, but this place takes it to a whole new level of hellish. It’s like no one working here cares at all—especially the manager, who clearly must not give a single damn about how this place is run. If they did, the staff wouldn’t be acting like they’re starring in a prison riot.

Let me be blunt: the employees here are insanely rude. I walked in and immediately felt tension in the air. I tried to place a simple order, and they were already rolling their eyes, slamming things around, and huffing like I was bothering them by daring to exist. One of them actually cursed at me when I asked politely if my order was ready after waiting nearly 30 minutes. I’m not exaggerating—they dropped the F-word, right in front of my toddler.

To make it worse, the way they were looking at me and talking under their breath made me feel like they were about to physically fight me. It was aggressive, uncomfortable, and honestly scary. It made my baby start crying—yes, an innocent child was so scared by the angry, yelling employees that they burst into tears. That alone should be enough to get this place shut down. My kid was traumatized and is now scared to even walk into restaurants.

And the food? Don’t even get me started. What we received was not food—it was raw, sloppy trash. The burger patties were pink in the middle, cold, and chewy. The nuggets looked like they had been microwaved for five seconds—soggy, pale, and suspiciously undercooked. It was unsafe, unappetizing, and straight-up dangerous to serve to anyone, especially a child.

The staff didn’t care one bit when I brought it up. They just shrugged, refused to remake it properly, and said “that’s how it comes” with a nasty attitude. At that point I had enough. I left with a hungry, crying child, a ruined day, and a burning question: how is this place still open?

Let me be crystal clear: 🚫 The manager clearly does not care about their job or their customers 🚫 The employees are hostile, vulgar, and aggressive 🚫 They serve RAW, inedible food 🚫 They terrified a small child with their behavior 🚫 The entire place is a disgusting, unsafe, stressful nightmare

I don’t usually write reviews, but this was so awful I had to warn others. This location is not just bad—it’s dangerous, emotionally scarring, and completely unacceptable. Shut it down, retrain the staff, and get someone in charge who actually cares, because right now this McDonald’s is an embarrassment to the...

I don’t even know where to start with how unbelievably bad this place is. If you’re thinking of eating here, please do yourself a favor and walk away now. This McDonald’s is, without exaggeration, one of the worst fast-food experiences I’ve ever had in my life, and I’ve eaten in plenty of questionable spots.

First of all, let’s talk about the cleanliness—or rather, the complete lack of it. The floors were sticky like someone had dumped a gallon of soda and just left it to ferment. Tables were covered in greasy smears and random bits of food, and nobody seemed remotely interested in cleaning them. Even the self-serve kiosks were disgusting, with fingerprints and old ketchup crusted on the screens.

Moving on to the service, which was so bad it felt like a prank. The employees looked like they would rather be anywhere else on earth, which I can almost understand, but they took it to a whole new level of indifference. I waited over twenty-five minutes for a basic order: a Big Mac meal and some nuggets. When I finally got my food, it was wrong—twice. They forgot my fries, then gave me cold, shriveled fries when I asked again. No apology, no eye contact, nothing.

The food itself was absolute garbage, even by fast-food standards. The burger was slapped together so carelessly that half the toppings were stuck to the inside of the box. The bun was stale. The meat was lukewarm and tasted like it had been sitting out for hours. The nuggets were soggy, the fries were limp, and everything was oversalted to the point of being almost inedible. I honestly felt queasy after a few bites.

As if that weren’t enough, the bathrooms were an unspeakable horror. The smell hit me before I even opened the door. There was trash all over the floor, the sink was clogged, and there was no soap or paper towels. It was like they hadn’t cleaned it in days.

To top it off, the prices were ridiculous for the quality (or lack thereof). I’ve had better meals at gas stations.

I don’t expect a Michelin-starred experience at McDonald’s, but I do expect something halfway decent and at least edible. This location can’t even manage that. The whole place felt like it was held together by apathy...

This Mc Donald's is a very "ZNAZZZY" if I may say. Its decor is so fun, so stylish, and so comfy at the same time. The Staff I have dealt with while dining there whether I'm alone, with my Husband, with my BFF's or with my kids have all been remarkable. The Staff is very attentive, very tactful when handling situations that occur with difficult customers. THEY ARE ALL THERE! IF WE HAVEN'T SEEN ONE OURSELVES MAYBE WE'VE BEEN ONE OURSELVES .... BUT YOU KNOW WHAT I MEAN.... The only issues I have I guess have with this particular McDonald's is how they dealt with the curbside pickup during the covid-19 I witnessed a young girl who didn't have a credit card and because she didn't have a credit card she couldn't order any food she couldn't use her debit card even though it was a Visa credit card still they're not a credit card right in the end I ended up buying her lunch but point being is I felt that it was a bit not treating everyone the same and in the we are all the same we all want the same thing the best for everyone and to live our best lives and this girl was hungry that's why she was there and they couldn't make a sacrifice because of a policy the computers would have let it go through but because of their policy they would not let her personally I think it was because of the way she looked not because of policy so that is why I'm only giving this McDonald's three since the pandemic has come and gone or is going and a lot of the restrictions are lifting I've been into the McDonald's twice now and been great pleasant experiences. Before the pandemic one of my best girlfriends managed that restaurant when we were in high school she moved and then she moved on to many many more restaurants all across the lower mainland.... Here's a little tidbit .. that is when my husband was in high school he worked there too! So overall yay for McDonald's on Ottawa Street in Port Coquitlam however I would work on treating all people's the same we're all here on our own journeys and we are not to judge other people we are to love everyone the same regardless of what...