Second Cup Café — Restaurant in Quebec

Disappointing Experience on My First Visit

Dear Second Cup Customer Service,

I recently visited Second Cup for the first time and ordered a latte froid. I realized afterward that I had forgotten to ask for sugar, so I approached the counter to request some. I was told there would be an extra charge, which I was happy to pay.

However, I was taken aback by the staff member’s attitude. Although she maintained a polite expression, she spoke to me in a rude and condescending tone, almost shouting. It made me feel quite uncomfortable and unwelcome, especially as a first-time customer.

I’m sharing this feedback in the hope that it will be taken seriously, as I believe customer service is just as important as the quality of your beverages.

Thank you for your time and...

Nice branch of a Canadian coffee shop chain and is located in a strip mall. Nice simple decor and some comfy chairs. Has a counter where one can work on his or her laptop or at tables. Reasonable prices and the cheapest coffee isn't too chabby. Not worth a special trip but if you are in the neighborhood it is a great option to keep in mind. Also convenient if you are driving south on autoroute Duplessis as it is just about 150m from...

I m a regular customer, i buy daily a double espresso with a shot of caramel, today i had the worst experience and the worst coffe, i asked the lady to check her caramel sirop cause my coffe doesn't taste the caramel, she start laughing and saying i already put the caramel and start rolling her eyes and passed to the next customer. I felt very bad and ignored by unprofessional employee. I wish karim the boss will...