Tim Hortons — Restaurant in Quebec

We dined at the Tim restaurant at 3235 Chem. des Quatre-Bourgeois, Québec, QC G1W 2K9 at around 11am on August 8, 2024. Suddenly, an old lady waitress who spoke French yelled at us. We didn't understand French and thought it was something else, so we continued to eat. After a while, the waitress suddenly rushed to us and took the bag of food in front of our child and threw it into the trash can. The child was scared at the time. Because we didn't understand French, we later found a waitress who could speak English. She said she was the supervisor. She told us in English that it was because our food was brought from outside, and food was not allowed to be brought in from outside. Our understanding is: if you can't speak English, you can find a waiter who can speak English to come and communicate with us, so as not to yell or even rush to the child to take the food and throw it directly into the trash can. There were not only children's food but also children's toys and other items in the bag. The child was scared and didn't eat at the time. We asked to apologize to the child for this matter. The waitress had a very bad attitude and said that we could complain, and they didn't care. We are from Toronto and are loyal members of Tim. We have never encountered such a bad thing before. Why couldn't the waiter find an English-speaking waiter to communicate with us? Instead, he took the children's food and toys and threw them into the trash can? And he didn't care at all that we went to the headquarters...

The order was taken by an incompetent. Seemed like I was annoying her with my order. I ordered an Iced cap, no whipped cream. I noticed she was charging the iced cap with whipped cream (5.05$) and mentioned it to her. She looked on her console and sighed. After a few seconds she mentioned that the iced cap is the same price with or without whipped cream. I get charged 4.70$ at all other Tim's for no whipped. Not a huge difference. I don't care for the money. I just like to be greeted with a smile and that employee actually give a **....

I am on a trip across Quebec and Ontario. I went through the drive thru and tried to order. I explained that I only spoke English and the Tim Hortans employee refused to provide service. I would avoid this location. Very disappointing and disrespectful especially since our official languages are...