Subway — Restaurant in Quinte West

I wish I could give a zero. In the time of a pandemic and business is slow for most people, you would think that they would appreciate the business they get-clearly they do not. For the 2nd time my order was made incorrectly. We order ahead with the app to save time and exposure and it allows us to pay as well. My husband picked up our order after waiting in line (expected) and brought it home. When my daughter and I opened our salads, it was quite apparent that the amount of salad a, items you get has greatly diminished. We also noticed that the Monterey Cheddar was completely missing. I called the store and was basically told too bad, not our fault, there was a line, come back and get your cheese. Not ideal? Right? I live about minutes away from the store. Tried to tell him that-he just continued to interrupt me, blame the 'lineup' and couldn't even apologize for the simple mistake. I tried to ask how items get missed on a printed order-and he kept interrupting me. When I got angry and overspoke him an raised my voice, he basically told me "WE ARE NOT DOING ANYTHING ELSE FOR YOU!" Then I swore, basically said 'how the f*&k is this my fault?' and he hung up on me. Refused to answer the phone again.

So I drove to the store-where the was no manager present so I was forced to deal with him. He greeted me with a dismissive wave and told me 'too bad, we aren't doing anything for your now', basically indicating that I had the opportunity and he wasn't going to give me what I paid for......WHAT? HOW IS THAT OK??? Of course, an argument ensued, quite loudly. He had zero care for customer service and quite blatantly expressed it. When he asked what I wanted-I told him that I wanted what I paid for-at which point he directed his female co-worker to 'get the cheese'. I gave her my receipt that showed that it was on the order, was pleasant with her, she gave me the product and asked if I wanted my receipt back-of course I said yes. And added that I would need it to file a complaint against the store-to which he responded he didn't care. Of course, angry words were exchanged and told him what I thought of him and his behaviour. HE TOLD ME THAT I SHOULD BE HAPPY THAT HE MADE MY ORDER AT ALL!! I spent $43 on this order and it will definitely be the last time I ever spend a dime at any Subway. If this is how you train your employees to deal with their mistakes, there is a serious flaw in your customer service training.

Sadly-if he had just simply apologized and offered us something on our next order, like extra cheese or something-it could have all been avoided. It's cheese. It's not the end of the world. I wasn't trying to 'get something for free'. And you can be damn sure that he spoke down to me because I am a woman. There is NO WAY he would have spoken to my husband like that. Accountability goes a long way. I wasn't angry when I called-mistakes happen. His response was what...

Your staff (Who i am assuming are family members since they work in every location here). The guys who work at the location near the base are fine.. The other two locations (in particular the one on the west end of trenton) There are two younger girls working there and I personally have witnessed...

Cleaning the tray and topping areas without moving the existing stuff out of the way - They wipe it down and pickup the pieces with the dirty cloth and carry it over the trays (dirt / whatever falls in them)

They mistakenly heated some chicken for a sub (not me) and instead of throwing it out they tossed it back into the tray with the other chicken.

People call in to complain about the soup being contaminated and they still served it after...

On several occassions people complaining / asking to speak to the manager... They say they will tell you but either you dont care or they dont tell you (nothing has changed), or some combination of both.

I live within 2 minutes of the westend and downtown locations and I purposely drive to the east end to goto the other Subway.

They don't care or aren't concerned with the repercussions of poor performance then its the business that suffers.

This is a small city; word gets around... You need to be more proactive in maintaining standards and keeping your customers happy.

Emails and talking to the manager do nothing until you email subway...

This Subway they seem to be afraid to put vegetables and what you ask for extra on your sandwich. I asked for extra pickles on tuna sandwich and I only got two pickles. I asked if I could have one or two more pickles and she actually put one more pickle on my sandwich and then folded it up .so if you want extras you might have to ask two or three times for extras and the day that I went I use the washroom to wash my hands the washroom smelled like dirty diapers lifted the trash lid and walked out. The dining area had three tables that had trash all over the tables and the floors were filthy. I don't normally come here unless I...