Trenton Deli & Bakery — Restaurant in Quinte West

Finally located the new store. I had marked my calendar for May 8 to get fresh European style bread, but only saw an empty store and figured Covid shut it down.

Finding out you had instead moved, and finally seeing where to, I head there full of anticipation.

Sadly, the store has totally lost the intimate coziness of the old location. It is now a long, wide open, bare locale devoid of charm or personality, and no warmth, taking away any desire to browse.

Figured I'd get a croissant for my late breakfast coffee, but no - only cheese or chocolate croissants. I didn't even feel like trying one of the few breads on the back shelf at that point.

Pity. Used to like going in, but being told by the gentleman at the cash desk that "I needed to be on my toes" added to the feeling of not being welcome there.

And they posted a pic with fresh baguettes, literally minutes after I was there, so I said:

I was just there, not only did I not see any baguettes, I didn't smell any either. Knowing bakeries in France, how do you manage to not have the smell of baking/freshly baked bread in the store?

You won't find my comment on their FB page. After telling me to "keep my negative energy oyt of their store" and calling me troll (for posting the above comments), they took diwn ny comment, and have blocked me from even answering other people's comments. Not surprisingly, all posts shown are positive!

I wish them luck. I went in with a good attitude, positive, loiking firward to shopping; the store abd their attitude drained that energy from me and all I was left with was a feeling of disappointment. This used to be a nice place, friendly staff. No more.

Even if they were to appoligize, which they won't, I'll never set foot...

I've been a regular customer of Trenton Deli for the past three years, but my recent experience has left me very disappointed. I purchased two bakery products today, only to find that one of them was moldy, which I unfortunately discovered after tasting it. I immediately returned to the store to address the issue and return all the products that I purchased from the bakery isle.

While they refunded the moldy product, they refused to refund the other item, insisting it looked fine after a quick visual inspection. I explained that I didn't want to risk discovering mold by tasting it, as that was already a bad experience and they were part of the same product isle. Despite my concerns, they refused to take that item back.

What was particularly frustrating was their conflict resolution methods with a loyal customer like me. Instead of acknowledging the mistake, apologizing and making things right, they chose to argue and prioritize the small cost over customer satisfaction. Unfortunately, I won't be returning after this encounter. A business should prioritize customer satisfaction, especially when it comes to a critical matter such as...

An absolute gem! I visited this place several times when it was located along by J&B Books and was never disappointed. As a British ex-pat it's so nice to be able to take my children (and my hubby) into a local store and pick out some of the things I remember from back in the U.K. The variety of items on offer never ceases to astonish me and the business is owned and run by such a beautiful young couple who are always more than eager to answer any questions and point you in the right direction. Also if there's something specific you're looking for you can mention it to them and they will try to source it the next time they place am order.

If you've never been in, you should definitely stop by next time you're in the area. You won't be...