Edo Japan — Restaurant in Red Deer

While this entire chain has gone downhill in the last few years this location in particular is a hard avoid; let me tell you why.

For 40 dollars me and my gf got the following 1 shrimp and rice dinner, one beef bento box, 1 bubble tea and 2 side spring rolls. For that amount of money I might as well go to a sit down restaurant. Further we both barely ate half of our meals due to taste and quality. My beef tasted like it had been cooked for an extra day. Chewy and hard and of low quality. And food took longer than it should have.

15 years ago Edo was fantastic; before Tokyo express or Panda express came around. Now it is not worth it. Taste, value, customer service are all underwhelming. Go to panda get the big plate and you'll likely never go back to Edo again. Very discouraging experience. If I hadn't been driving through I would have gone back...

All was good when I walked in. Politely greeted upon entry. I like that, gets me feeling warm and fuzzy. I placed an order for $17 worth of food. It was great, portions were great, very happy. Upon leaving I was given a nice good bye. All was good except one detail. The restaurant was totally empty at 145pm. Only one employee eating. I was seated about 15 feet from the cashier. When my order was ready, she announced that to me. So here I am, 68 year old grey haired man, and this young 20 year old wouldn’t bring it to me. Even though the place was empty. Shame, shame on you. Other locations, including Gasoline Alley, bring it out to you. But I guess that’s the way young people behave these days. Just a tad disappointed the waitress did that. But the the food was great, that’s the main thing. I recommend this place but don’t expect much from...

Atrocious service. Traveling, looking for something that's not burger or pizza, I called them at 930 to ask if they'd take my order so I could get it made before their posted closing time of 10pm, and told them I'd be there by 955. They refused to take my order, citing their reason to be a big rush of people, all still waiting to get their orders. I rushed over there to make an order in person, and arrived at 955 to find the door locked with staff cleaning up around the 10 people inside still eating. I called them again and the lady said they actually close at 955. My objection to this and each successive excuse, was only met by more excuses and the goalposts changing again and again. Terrible way to run a business. Even government employees keep the doors open until the...