KFC — Restaurant in Red Deer

What a horrific display of customer service. I was starving from not eating all day (and working customer service myself) and just wanted to get some food and thought I could maybe use a coupon on my phone. I didn’t realize it’d be the giant issue it turned out to be. When I inquired about this the really nice lady at the speaker (with glasses) must’ve went and got the manager? Supervisor? And she rudely cut me off at the speaker telling me not to order and to come to the window. When I got to the window after waiting 10 mins in line, the nice one at the window checked to see if I could use the coupon, and the rude short blonde working in the back was not having it. You could tell the girl at the window was uncomfortable when the supervisor one was causing a literal scene over coupons that I apparently can’t use. She was yelling and waving her hands and wouldn’t look at me . I didn’t feel comfortable ordering anything else so I drove off and went to Dairy Queen. That was disgusting behaviour. We all have bad days but that would never fly in any of the jobs...

I pulled in the drive throw at 1:55 today. I ordered a bucket of 14pieces and one of the lunch for 2 for 15.99. I was told my wait would be 8 minutes and that if I went to the parking lot they would bring it out to me. By 2:15 I still didn't have my food so I went inside to find out what was going on. I was told they were putting it together now and will bring it out right away. I then went back to my caravans ended up waiting another 15 minutes and this time went in very made and told them that I wanted my food or my $50.00 back. Once again being told they were putting the last bit in the bag. Well they brought me the food and to my surprise the sandwiches were barely warm, the popcorn chicken was not cooked and the 14 pieces of chicken were barely warm and was dropping oil. It was the worse service I ever had in my life and will not go to KFC again unless someone contacts me and explains why I had such bad service and bad food. I would give them less then no stars But apparently I had to click on at least 1 star just to be...

The Colonel would be in deep angst and sadness upon what has happened to the KFC brand over these past number of years.

Seeing as I couldn't get to my usual Popeyes' stop, I settled for KFC, which I haven't gone to in 2 years.

Portion size is minimal at best, the Favorites Feast bucket I received had 8 scrawny pieces of chicken, probably a handful of popcorn chicken, and fries. Their gravy, which used to be something to look forward to when you wanted a greasy KFC meal, has been watered down, with flavor that is as pale as a ghost. The macaroni salad was mostly mayo and liquid, with the macaroni barely rising above the surface. Seeing as I was the only person who ordered at the time, it was sad to note that it took approximately 15 minutes for my meal to come through, as I had to wait for fries to be cooked, although everything else was ready to go.

Interior was clean, and the server was kind, which were the two positives I had gotten from the place, and also why I give this location 2 stars...