Prairie Donair Rochdale — Restaurant in Regina

Ok I was just at the Rochdale location 35mins ago.. I went in and stood at the counter UNNOTICED by the gal on her phone for 2-3 mins b4 I said hello to be acknowledged. She was nice , but she did something EXTREMELY SHADY to my transaction. On Fridays you can get a medium donair for 9.99 as a promotional deal down from the 11.99 full price.

I ordered 2 medium donair spicy pds...the deal of the day...(Just as I did the past cpl Fridays. I said everything on the recipe plz and I'll get a line or 2 of garlic mayo. (Remember this mayo thing)

I go to pay...I give the same $4.53 tip as previous weeks. As I start to walk away, I realize the total is noticeable higher then the last 2 visits.

So I ask her umm why is this different total then my past 2 visits? She proceeds to tell me she has to charge me FULL PRICE and NOT the deal bc I added mayo??? Pardon me?

She tells me her manager said it has to be charged full price bc mayo isn't a part of the recipe. This is B.S. !!!!

I paid ( Full Price ) with a tip for the Deal of the day? Which AT NO POINT BEING INFORMED the price would not be honored bc of mayo.

I told her I might just need a refund...she told me that can't be done bit she could give me some complimentary falafel or some pastry she brought out from the back....like what is going on here?? Is all my mind could compute. So I said never mind politely and left.

I'm ashamed I always have boasted about this location to have this experience.

If you guys do not make this wrong a right I will Never return and I will share this experience with anyone who asks or listens

Seriously disappointed in Prairie...

We were craving donairs for supper last night, what a mistake going to this place. On the way in I noticed something about a special for $8.88, small donair with fries and a fountain drink. The fry machine wasn't working (something about the oil) and 4 out of the 6 fountain drink taps weren't working. Then the gal told us we couldn't get the special anyway because it was for Sunday to Tuesday only. So we switched gears and ordered 2 medium build your own donairs which were on the menu board for $12.99. After they were made I went to the till to pay (with cash) and was told the order came to almost $32. Doing the math in my head I thought that was too much. The gal turned her computer around and showed us that yes the amount was correct as the donairs are $13.99 plus tax. I pointed out the price on the menu board and she said that was wrong, they just got new tills and the prices went up. It seemed that things were going downhill quickly so I figured out the total of $12.99 (X2) plus tax and was going to pay her that amount with the exact cash, since this is what the price shown on the menu and she wouldn't accept my money. She said we would have to pay the amount on her till or she would have to add in the difference herself. We said we would just leave the sandwiches, and we did! Now they are left with 2 perfectly good donairs that are likely just thrown in the garbage rather than sell them to us at the price they were advertised at. Never going back to this place, it looked like a dump and in the 15 minutes or so that we were there not one other person walked in, and it was 5:00 PM, right at...

Don't go to this location if you want your food to be made correctly - there seems to only be a 50% chance that they will ask you what you'd like.

I came for food tonight and upon walking in, the employee greeted my partner only by saying, "Hi Sir." I shrugged this off, assuming they just spoke before they saw me. We proceeded to order. My partner was asked first, "Would you like the recipe or would you like to customize?" to which he replied he'd customize. Awhile later, after his was finished, the employee started making what turned out to be my donair, however, I didn't realize it because they didn't even acknowledge me. I actually thought they were making some sort of online order for someone else because they didn't ask me anything or say another word to me at all. They didn't even look up, let alone ask me what I actually wanted. They simply finished the donair, wrapped it up, and that was it - we were done. I was actually shocked that she did not say anything to me at all, especially after doing such a great job with my partner's donair. I don't know the reason, but I felt so unwelcome this time around, and like I was personally inconveniencing everyone there. This in combination with the bizarre greeting that only acknowledged my partner made me really upset tonight, and I will not return to...