Bayview wok Chinese Restaurant — Restaurant in Richmond Hill

Terrible customer service. Ordered food through door dash; the restaurant didn’t send an item and called the restaurant to try and get help. Just gave me excuses, lied and said that they don’t have divers even though they say on their website they deliver. Won’t go back. Door dash came through, though, gave double my money back.

It had nothing to do with the food (which was good) and everything to do with how I was treated over the phone. I came to you with a problem, and was told me I had to come and fix it. And yes, it was just one spring roll, thanks for trying to embarrass me, but the fact is you took my money, tried three times to tell me I didn’t order two spring rolls when your restaurant had confirmed the order, and only then when I finally didn’t give in, you offered me the rolls. But you still didn’t offer to refund me or send it, I had to come in. Even if you had just offered, the refund, or just apologised for your mistake it would have been fine. Keep your spring rolls, Door Dash was an excellent service rep for your restaurant. You,...

This was my first time ordering at Bayview Wok. Ordered with Uber eats, received delivery order, verified delivery order, order was mistakenly incorrect, contacted the restaurant minutes to 8pm and spoke to a person, called ended abruptly. I then contacted Uber eats, took pictures etc. to explain the wrongdoings and I was giving a full refund. I was disappointed with the quantity (advertised portion was not honoured by restaurant) and quality of the food, the chicken balls were wet ń soggy and oily, the packaging was not well throughout for the delivery considering the distance to where is was going to, the sweet and sour sauce looks watery not thick in consistency. It’s unfortunate that I was short changed with the portion cause I run out of them and I was not able to taste any. I assumed it tasted fine and that all my guests were satisfied...

If you are Chinese or use to accustomed to eating at Cantonese restaurants you would understand my disappointed when I ordered "滑蛋牛肉飯"(Runny scramble egg beef on rice) takeout and got home to find a fully cooked omelet!?? It tasted bland and flavorless, to the point I couldn't even finish it. It reminded me of hospital food. My husband had stir fried beef with vegetables and that wasn't any better. Even though the lunch specials were only $7, I think I could have done a better job cooking this dish at home. Save your money and go somewhere else.... Lots of better choices in Richmond Hill. Not authentic Cantonese food, very disappointed with my first and last experience of this takeout place. I review a lot of restaurants in Toronto and I have rarely given it a 1 star, I would have given zero stars if possible as the cashier was...