Steamy's 蒸知味 — Restaurant in Richmond Hill

we arrived at 1pm, took 5 minutes of waiting at the entrance and three waiters walking by for us to be sat. then when we were sat it took another 10 minutes for them to bring the usual utensils and cups and then ANOTHER 10 minutes for the tea to be served. our order was taken another 5 minutes later by a server after asking the server three times. then at 2:10 pm, another server asked us did you order yet and we said yes and they were confused bc the server that took our order forgot. it has been an hour. at 2:30 pm we finally got served our first dish. mind you we arrived at 1pm it should not take us past 3pm to finish our meal. the food was whatever, hella expensive for small portions. soup was cold when served? rice was kind of flavourless 🥲this place is new so i’m trying to be lenient but come on! i have never had such a horrid experience at a restaurant in my life. servers weren’t even apologetic or kind about it they just brushed it off. if you weren’t ready for opening and can’t train your employees to properly handle the stress of being a waiter you shouldn’t open your restaurant! i was a waiter at the ripe age of 14 and i would never ever let my customers experience this ever? these grown adults can’t even admit their mistakes! overall the staff was so unprofessional and even though we still left them a tip, but damn i’m kind of speechless at what the training was for them. everyone’s experience is different but i just wanted to put this out here for anyone who’s looking for a good dining experience this place doesn’t have the best service nor pace. i’m fully chinese so it’s not like im not used to unfriendly servers but the unprofessionalism is what really got me after getting...

Our first time to come here for lunch, first impression was that the restaurant is small and its setting is cafe-like restaurant.

We seated and ordered

鹹魚肉餅蒸飯 Salted Fish & Minced 魷魚馬蹄肉餅蒸飯 Pork Steamed Rice Minced Pork with Squid & Water Chestnut Steamed Rice 紅燒牛腩蒸飯 Braised Beef Brisket Steamed Rice 蟲草花響螺燉竹絲雞 暖胃胡椒豬肚湯

— food dishes were not prefectly well made. The minced pork patty were missing few texture and its tender, the sauce and seasonal powder was not flavourful. Felt likely its portion of salted fish, water chestnuts and bits of squid were minimal added, and not a great lunching experience.

The herbal soup was delicious, especially we Love the Cordyceps Flower Dark Chicken soup.

Sadly to say, since we ordered two steamed rice dishes, the server even messed up with food dishes to our table. After we have tasted the dishes, we have to switch back our own dishes. This is unacceptable if you’re coming with your friends.

Braised Beef Brisket Steamed Rice is kind of ok, not lighting up my emotions to come back.

Food : 3 Service : 3 Ambience...

my parents and i came in for dinner. there were three table's in total sat (6 people), including us. parents both ordered soup and steamed rice combo, i had a beef brisket noodle. my mom's soup comes first, followed by my noodles soon afterwards. pause for 20 minutes, mom's rice comes. nothing has come for my dad as yet. we both finish our food and my dad is still waiting for his soup. finally his soup comes, finishes soup. STILL waiting for his rice, after mentioning several times, they assure it's coming. another 15ish minutes finally it arrives. soups were good, both of their steamed rice were ok, my noodles were pedestrian, the tea was tepid. all this happened with little concern by the staff. suffice to say they don't have a clue what they're doing as far as service, not that we were expecting anything more than food arriving in a timely manner. because people who come in together, sitting at the same table, normally like to eat together. perhaps they'll survive as a take...