Cloud 9 Delicacy — Restaurant in Richmond

We ordered the Deep Fried Pork Chop with Rice and the Chicken Nuggets with Rice. They made us waited for a long time while the person who ordered the food before us got their food much earlier than we did. When the woman from the kitchen brought our food to the counter, the female server at the counter left our food on the counter for a long time which made our food cold by the time we ate. All the food (the fried food and the side dishes) were cold. Only the rice was hot. Do you want cold fried food? Also, the Deep Fried Pork Chop which was not authentic (they cooked them with black pepper sauce) was not cut into smaller pieces; they just gave us the whole pieces that were difficult to eat.

When she called our number and we went to pick up our food, she asked us if I wanted the food to go and we said it was for here. Then she kept telling me to hold the tray as if I was rushing her but I was not. I was trying to ask her for the tea which was included in the combo but she did not give me a chance to speak. She did not look at us and she acted like she was scared of us. Then she handed us the two tea with both hands and put them on the tray while we were holding the tray. She made us look like we were pressuring her but actually it was her who did not do her job properly - she should put the tea onto the tray first before giving us the tray with the food.

The fact that they embarrassed customers and were rude at the same time while making the food cold and difficult to eat was unacceptable. They gave customers a big portion for the order (to compensate?) but the quality of food and the service were terrible. The good reviews were probably written by their relatives...

We came on Apr 23 to try the food here based on the awesome recommendation from friends and the online reviews. We arrived at 5 pm and selected the salted chicken combo (鹽酥雞飯) which according to the sign was $12 including broth soup, rice and 5 side dishes. The server advised they ran out of soup containers, but would not agree to my suggestion by compensating with more rice. I further asked if soup would be served if we came back next week, and then she confessed that soup is no longer included. We ordered the combo anyway, and it was ready in about 5 minutes. The salted chicken was indeed awesome. It was moist inside, and seasoned well with salt and what tasted like Chinese five spice, resulting in a slightly crispy (not crunchy) coating. The rice was hot but a bit mushy. The vegetable side dishes were scooped up from trays sitting under the glass counter (not freshly made like the chicken) and were hit-and-miss. The spicy tofu was good, the green beans tasted fair but was cool (not even lukewarm). It tasted like they had removed it from the fridge a while ago but it has not even risen back to room temperature. Naturally, the server (even though she was polite) denied it by claiming it had just cooled off from sitting out too long. So I deducted one star for the unsatisfactory side dishes, and another star for the server's less-than-forthcoming responses. Finally, some reviewers gushed about the large portion size ("enough for 1.5 persons"), but what I received today was just about right for one person (and I'm not a big eater). But still, the $12 provided good value (especially in today's climate of...

Cloud 9 Delicacy in Richmond is a standout destination for anyone craving delightful Hong Kong–style BBQ and noodle soups. From the moment you walk in, the aroma of roasted meats and simmering broth sets the tone for a comforting, flavorful experience.

The signature roasted meats—barbecue pork, soy sauce chicken, and crispy-skinned duck—are all expertly prepared. The meats have rich, well-balanced flavours, and are tender and juicy. When served over fragrant rice, they form a satisfying, hearty meal.

Their noodle soups are equally impressive. The broth is savoury and fragrant, with a depth that complements toppings like poached chicken, shrimp wontons, or beef brisket. It’s clear that the ingredients are fresh and the broth is brewed with care to deliver rich, comforting flavour.

Desserts and snacks are well chosen too. The custard-filled buns have a soft, pillowy texture and just the right amount of sweetness. Portions are generous throughout, making it great value for money.

The service is friendly and efficient. Staff greet you warmly and maintain a clean dining area. Your food arrives quickly and the meats are expertly sliced, adding to the quality of the presentation.

The restaurant is casual and comfortable—perfect for a family meal or casual lunch with friends. It can get a bit busy during peak lunch and dinner hours, but the turnover is quick and it never feels too crowded.

Overall, Cloud 9 Delicacy consistently delivers fresh ingredients, expertly cooked dishes, and friendly service, making it a reliable spot for satisfying Cantonese BBQ and noodles...