Lift Bar & Grill — Restaurant in Richmond

Urgghhhhhh- rude, disinterested staff and a serious misunderstanding of something called customer service. Here’s a few tips for you below:

1: SMILE at your customers as you’re more likely to get tipped. This is a service industry and nobody wants to be served by someone who looks like they’ve just been slapped by a salmon!

2: don’t say to customers that you need to speak to someone else who’s your server as this is just passing the buck. It’s lazy and evasive.

3: To the manager- motivate your team so they are happy in their work. I think you need training as a manager!

4: Take peoples order quickly as people have flights to catch so they don’t want to be waiting half an hour to make an order. Very simple to do.

5: When you ask how the food is (in this case a prawn cocktail) and I say not great. DON’T laugh!!! The correct response is to ask what I wasn’t happy with. I’ll tell you here. $25 for 5 prawns on bad salad wi to a bed of ice and some weird tomato sauce. This is not a prawn cocktail.

6: Please take note that I saw at least 5 unhappy customers in the short span of being in this diabolical restaurant so this is not just some random unhappy customer.

7: Given that the other restaurants in the airport are all sadly gross unhealthy fast food this should be much, much better and Vancouver airport should really be way more on the case than they are with the food being served up. Vancouver is awesome as is the food available in the city so it’s a crying shame that the airport is so awful.

FYI: I have requested to speak to the manager to give them the feedback. On the positive side Jolene did listen to the feedback and said she wound pass it onto head office. Can I suggest that head office listen to her and make a few changes to improve the vibe and...

Horrible Service – Disrespectful and Possibly Discriminatory

We’ve been coming to Lift Bar and Grill every time we travel through this airport, but after our most recent experience, we will never be coming back. The service was absolutely terrible. The waitress wearing the mask— came to our table, asked if we wanted water, and then completely disappeared. No water ever came, no check-in, nothing. We waited for 20 minutes before finally getting up and walking out.

What made it even worse was her attitude. From the start, she was cold, rude, and dismissive — like she couldn’t be bothered to serve us. It wasn’t just inattentiveness; it felt like complete disregard. And we couldn’t help but notice that this kind of treatment seemed to be directed toward other Indian guests in the restaurant as well. There was a clear difference in how we were treated compared to others, and it honestly came across as discriminatory.

We’ve supported this place for years out of routine, but after being treated like this, we’re done. We’ll also be speaking with management directly to explain exactly what happened — because this kind of service and attitude is completely unacceptable.

No one should have to experience this, especially at a place you expect to rely on before a flight. Avoid this place. I will be coming back after my vacation to talk to the mangament and specifically tell them about...

Yikes! Zero sense of urgency or attention considering this is an airport bar. Sat at the bar and had zero service for the 2 hours I was here. Had to flag down someone to order another drink. When I was finally able to order a second drink (while my server was chatting in Spanish for at least 35 min with the manager) she couldn’t remember the mix and came back to ask. Then couldn’t remember the alcohol and came back to ask (it was a vodka diet soda). I had also asked for my bill at the same time as the second drink. Never arrived. Have a flight to catch…

Then I had my CC out to hopefully signal for the bill for about 25 mins as I was finishing my drink and still never had anyone look in my direction or any acknowledgement that .. hello… we are at an airport. Maybe check in with your customers once every 30 mins? Even when she was processing my payment she continued talking to her manager or coworker and only looked at me to handle the machine.

Not the first time the service has been sub-par here as someone who travels internationally regularly but won’t be back. Train your staff to understand some sense of urgency or service in an airport. And I was actually here 2.5 hours before my boarding time and could afford slow service - but still couldn’t get...