Subway — Restaurant in Richmond

The price is $20 per footlong sub, but the advertised price does not say so, i only see $12.xx for footlong on their sign. Fine, it is airport, i get it things can be expensive.

The staff tried to give me as little ingredients as possible. The person in front of me had a sub packed full by another girl, so as a comparison, i feel she doesn’t like add much more ingredients for me.

At check out, she didn’t allow us to use the mobile subway card without valid reasons, fine.

On top of this, instead of intentionally overcharging, i am going to say that her math is bad. Gave back $2 less in change until i have to show her how to use a calculator for the price.

When i get to my table, i find that she also did not provide me the receipt for the second sub, she then said she did, fine!

The taste of the food is ok, no complaints.

But still i only want to give one star here because the service is too horrible.

At the end, she yells at me, you should have told me xxxx! This is not the way to communicate to customers! First of all, i told her what i need. Second, even if she didnt hear, please use brain to think whether something makes sense. If not, clarify! As a cashier, learn some simple math...

We’re bound to PH and waiting for the flight and we decided to eat dinner, we’re family of five since A&W and subway is open I choose subway, it was my worse experience ever I’m pilipino but shame to the pilipino working in this company you should go home and stay . Every family has different style of food. I can’t eat my food for the frustration every time I asked what is the sauce, what kind of bread, they always reminded me there someone behind your line, I explained to her that I’m asking and thinking because 5 member of my family have different order.. it’s horrible experience .. it’s not the quality of the food .it’s in quantity.. poor management I can tell, they try to cut people that’s why there employee are not enough to the volume of costumers . They feel tired and grumpy.. not ever again Hopely they subway Should be band in...

I don’t understand why Subway is hiring people who don’t care to work. This was my worst experience at this outlet. Staff is least bothered, rude and has no answers to any of our enquires. There is one Punjabi girl, who could neither respond in English nor Hindi. I think she doesn’t want to work. Why is the employer making her work.. Hire someone who is more interested in working. Then there was this other South Asian employee, whom when we told to wrap the subway separately, became annoyed at us. We are paying for the food and service, not taking it free. I would have given them a ZERO star if I could. Also, SUBWAY should educate their employees on the Vegan products, whether the cheese also is...