Restaurant Scala20 — Restaurant in Rosemère

I was very disappointed by the service and the food at my child's baptism celebration at Scala 20 this past weekend.

When I arrived along with my guests, I greeted the woman with whom I had booked and asked her to ensure that the children be served their main dish as quickly as possible. She pointed at me and said "You talk about it with your waiter." Um ok. I'm not your employee I am a paying customer. A rude start.

I had to go and find the waiter and ask him to serve the kids. I told the waiter that there were a couple people missing but to serve the appetizers as my guests were hungry and that for the kids there didn't have to be any gaps in service but to serve them as quickly as possible. That was at 3pm. We arrived exactly on time.

We were served our appetizers at 4. The kids only got their main at 5pm. When I expressed my disappointment that the kids' meals were taking so long I was answered by the same woman in a very aggressive way that it was my fault that I should have told them upon booking that I wanted the kids to eat their main dish right away. I calmly explained that I didn't expect that our appetizers to be served after an hour sitting there and that the kids would have to wait 2 hours. I learned afterwards that the other party they had booked arrived late and they couldn't accommodate both of us. My party was made to suffer and wait around for food.

When I spoke about it with one of the owners he said, 'we're not a reception hall, we couldn't cook that many meals at once'. My suggestion would be that if you can't accommodate guests properly don't book parties that close together. Poor organization or bad luck that the other party arrived late but we bore the brunt of it. And instead of apologizing I got lectured. I think had it been explained and the tone from the restaurant staff had been a little more apologetic I would have been more understanding. I honestly didn't even mind that the adults' meals be delayed, we could chat with each other. All I wanted is the kids to be served so we didn't have our little ones cranky. Instead they kept telling me, it's coming, it's coming. May not sound like much but when you're at a restaurant and you're dealing with cranky hungry toddlers it tends to spoil the mood.

Moving on, my party seemed understaffed. I don't know how many times my guests had to get up and go to the waiter's station to pour themselves water or uncork a bottle. My suggestion to the restaurant would be to just put a couple of bottles of water on the table to let people serve themselves, especially for parties. It would free up your waiter a little more. And besides that, staff properly. Have a floater help out here and there. The poor guy did his best but he is just one person.

The food. The fried calamari were bland and overcooked. The pasta on the otherhand had a very flavorful sauce. That was good. Even my nonna approved of the sauce. The mains (chicken, steak and salmon) were overcooked and dry.

Finally the icing on the cake was the coffee. I asked the waiter to offer the guests any coffee they wanted and add it to my bill. (for the record, I had even mentioned it upon booking so apparently even if I said it ahead of time it wouldn't make a difference). I explained that this was important to me because many of my guests (including my husband and the godparents, the grandparents, etc) are very picky about coffee and filtered wouldn't do. I went to the bathroom and came back to discover my guests had all been served filtered coffee. I asked the waiter why. He told me they all wanted the coffee. But did you offer other choices? No. To his merit he apologized but I mean the damage was done. Brutta figura.

A good restaurant will serve you a good meal. A great one will do it and make you want to return again and again. Scala 20 failed in both respects. The food was mediocre and bland and I did not feel like a valued customer at all.

I do not envision returning for a meal there again much less think about hosting any more important moments in our...

Looking for a bring your own wine restaurant we found Scala20. I was very familiar with the previous restaurant in this location, so thought it would be a great choice and nice ambiance. It turned out to be an odd and frustrating evening. When we got seated we passed our friendly waiter who immediately said hi with a big smile. Once seated no one seemed to be coming to see us for quite a while, and the waiter was busy so we flagged a busboy and asked for a glass of water. He came up and served us then spilled on the table, oddly walked away without a word, so my girlfriend wiped the table only to see the busboy come back and wipe the table and say sorry. Why he never said he would be right back, not sure. We got to place our order after another 10 mins, and asked that our bottle be opened, yet our glass was not served for us. The Arancini balls were great and tasty, and quite filling. Being in the middle i felt awkward taking a pic. We also ordered a pizza which translates as the heart attack.. lots of meat. Someone came to the table yet not with our order, also waiter asked if we receive our carbonated water, yet we we not aware it was included. This was followed by someone looking around the entire place to try to figure out what table he was bringing the food to. We got fed up of this lack of organisation and very neutral service. If it wasn't for the waiter who was at least polite and nice, i think we would have walked out. We asked them to bring our meal to go, paid a minimum tip for our waiter and left to eat at home. Pizza was ok, but not special. I wasn't happy with our visit and figure we can easily find better for the same price in the area. I would suggest seriously training your staff if you hire people...

We are so pleased with our engagement party that we hosted at Scala20. The food was so fresh and authentic. The ambiance was the perfect combination of modern and romantic, a wonderful fit for our event.

A huge thank you to George and his phenomenal team! George spent time getting to know the both of us and ensuring that all of our needs were addressed. He was very welcoming to all, and our families felt right at home.

The young serving staff was attentive to our needs and did such an amazing job. Friendly, courteous, and efficient. Our head waitress, Sophie, made sure to communicate with us at all times to ensure things went smoothly. She absolutely ran the show and we are so grateful to her for leading her team and serving all of our guests. They were all great!

All of our guests were raving about the food and the vibe. If ever you are looking for a place to host an event, do not hesitate...