A&W Canada — Restaurant in Saint-Eustache

We went there yesterday, and, honestly, worst experience I’ve ever had regarding food at any fast food place. My hamburger was just warm, and not hot. The cheese was hardened, no longer melted. My onion rings, you could see just by looking at them, were not fresh. They were cold, and just not something you’d pay for. I brought back the rings, and asked for fresh, to which they took them, gave them to the cook in the back, and were PUT BACK IN THE OIL! When I got them back, they were disgustingly overcooked. I laughed it off and ate my lunch anyways, because I was way too hungry to argue. We both ended up getting sick, and all he ate was his cold burger and chipotle wrap that had no chipotle, strangely, but mayo. I had one of those as well, also cold. I am guessing they pre-cook a bunch of stuff for a faster lunch service. I will never step foot in this establishment again. 27$ of old cold food and garbage service....

To be clear I love A&W, they're one of my favorite fast-food places. But the thing is, they're not that fast. They're actually very slow.

When you order beyond meat or chicken it always takes 5 to 15 minutes to get it. Sometimes even their classic beef patties take a while. And yes I'm describing the situation at the drive-through.

They'll always ask you to go park up front and then come running out to give you your food at your car window. And while this is indeed good service, I would love to be served at the drive-through without having to wait a while every time.

I'm not talking about any A&W in particular by the way, they're...

Every time we come in, we always feel warmly welcomed. One thing we’ve noticed is that no matter how busy it gets — even when the manager is in the kitchen making burgers — he always looks up, makes eye contact, and greets every customer who walks in. It shows how much he recognizes and values his guests. For me and my wife, it makes a big difference. We always feel acknowledged, both when we arrive and when we leave. Even if he’s busy, he still takes the time to say goodbye with a smile. It’s those little gestures that make us genuinely happy to come back. Thank you, Mr. Khaled,...