Tim Hortons — Restaurant in Saint John

Washrooms and general restaurant area was clean enough. This is a Wendys/Tim Hortons split location with a drive thru for both restaurants. I ordered a bagel toasted with herb and garlic cream cheese. The staff who toasted and packed my bagel didn't wipe the mess up off the counter before doing someone else's order. She had the other orders bagel sitting in the smear of cream cheese from my order but they got butter on theirs. The staff dropped the butter on the dirty counter, scooped it up and continued to butter the bagel with dirty butter. Absolutely disgusting. The trainee working the cash was super nice, informative, very helpful and went above and beyond his "call of duty" kudos to you kind sir, and to the girl who doesn't understand cleanliness, please learn or quit your job. I get it, you're miserable. I'm miserable. The world is miserable, welcome...

Update: The store manager did contact me regarding the issue and told that it’s a serious concern for them and the issue will be addressed.

I am writing to raise a serious complaint regarding an incident that took place at one of your locations. I ordered an Everything Bagel toasted with butter and herb & garlic cream cheese. Halfway through eating it, I discovered a chunk of meat inside the bagel.

As a Muslim, I strictly avoid non-halal food, and this incident is extremely distressing. This is not a minor matter of quality control; it reflects a severe lapse in food handling standards. In a country where people from diverse faiths and dietary restrictions rely on safe service, such cross-contamination demonstrates either negligence or a complete disregard for customer needs.

This experience has left me deeply concerned about the practices being followed at your...

Messed up orders constantly even when you have dietary restrictions and you explain that prior to ordering. When I call to have my name in the book, I was told my name and number was putting down and come back and pick it up. Following through with that action I get there and even the manager says that they did not put my name or number down, and there is nothing that they can do. The rudeness from the manager herself is absolutely absurd, therefore I imagine it reflects on the employees, and I believe they deserve proper management and training! Being told by a manager that I am lying about my order is absolutely ridiculous, when I cannot eat certain things but yet you served it to me so I tried to get it fixed but yet you imply I'm 'fibbing'. I used yo come here every morning, now, I most certainly will...