Bottom line. If you don’t care about quality fresh ingredients, well made food that tastes, smells & looks delicious, small portions/over priced, unreasonably slow service, being served in English - Eat here. If you are looking for a beautiful and clean interior and likely one of the best outdoor summer terraces anywhere - go here. And if it’s beverages and a nice time with friends it’s a decent place to relax if you’re not in a rush.
So here is why. Lobster smelled foul. So foul one should not consider eating it. French fries look good, are hard, dry, greasy, and tasted as if old or fried twice with poor taste squished into a mini deep frier basket. mix platter. Chicken burnt to a crisp char, hard, dry, inedible! Mini 5ish ounce filet. Cheap quality meat, not tender, grainy, charred to a crisp outside, undercooked inside, and min 25% fat or gristle. Veggies, the only seasoned item, so salty was not edible. Sausage bland, charred so that it was hard & dry & not edible. linguini Gigi. Mini kids portion, clumpy sauce, unusual off putting aroma. Clumps of hard (likely day old) sausage with large quartered mushrooms. Could not go past two bites. mini hot rolls and butter was excellent and should have had more as a main course! ravioli with pork was poorly seasoned with unusual aroma. Ravioli was gloppy and tasteless. Pork appeared plentiful until you realize it’s mostly large mushroom quarters with lots of sauce to cover everything. Looked disgusting and tasted close to it. One bite from all 4 people and left it as inedible. Burrata on Roma salade. Burnt bottom, tasted like overcooked cream cheese and dressing to overly heavy and sweet with veg only as a garnish not a salad calamari was the absolute worst on the planet. Apparently, according to the chef who came to our table to tell us, that they know they burnt the calamari to an inedible state and we’re sorry for that but it’s the dish they are famous for and everyone loves it. At $17 for maybe 3oz of calamari, sliced thinly, then battered and deeply fried, & quickly placed in a skinny small long plate and drowned with greasy chipotle mayo. We all had to spit the food out in the napkin. service. This is a tourist area and no sane person would disagree including the mayor of St-Sauveur. But no one could speak English at any level that was worth the energy to speak. Not that the staff understood. Appetizers and main dishes ordered at same time, and 15 minutes later the appetizers arrived. And then after being there 90 minutes, 2 dishes were served then 5 minutes later the last was served. This is likely emblematic of the lack of leadership, organization, training, systems, quality control, and a laisse fair attitude ownership has because they know that have an awesome environment and they are generally busy. Wait staff did not explain dishes and ingredients a could not recommend or help us order. This could be the language issue or the fact that staff are very young and inexperienced etc. The final bill with tax and no tip (yet) was OVER $180.00 ! I (for the first time ever) felt like the restaurant owners stole money from my wallet. I have since read reviews and saw the superficial BS reply ownership/management has provided the odd time and it’s not acceptable. A- make changes. B- put your money where your mouth is, we all did and lost. Send these poor customers a reimbursement for their meals via an emailed gift certificate of equal value or more without restrictions or respectfully reimburse their credit card or send an e-transfer to their email by contacting them and apologizing. I don’t know how you can be in business this long and get away with this. The sad thing is this place has the makings of a fantastic place. Change the management, put a training program in, hire warm bilingual staff, make a good menu and change the chef. PS: owners N & A, don’t waste time to comment. Worst restaurant experience ever in all travels...
Read moreI booked for a group (7 adults and 6 kids) months ago - for my parents' 50th wedding anniversary. Less than a week prior to the dinner I was asked to send my selections for meal choices (I was not made aware that we would need to pre-order). Given this, I assumed we would be rushed out, but it took over an hour for ANY food to be brought to our table. We were not served any bread, our water was not replenished, our wine was not opened. With several young kids in our party, this was particularly unpleasant - one guest questioned if we were eating in the gulags. When I sought a waiter, the only one I saw practically ran away. I stuck my head into the (open) kitchen to ask for assistance/bread/wine opener. I was then chastized by a terribly rude waitress who failed to understand that had we been served, we would not have gone looking for service. From that point on, we were offerred ONE basket of bread for the entire table (to which the children each got a piece). Following our appetizers, it was another hour before our mains were served (and not particularly tasty and over-cooked). One child was so fed up and tired, that they didn't even touch their meal, preferring to just cry and ask to go home. Fearing what the situation would be for dessert, we asked for the cake that we brought to be given back so we could have it at home. The abismal service was embarrassing - this dinner was for a special event (my parents' 50th wedding anniversary) and Feliciaco and the terrible service came near...
Read moreWe decided to make the 45 minute drive from Montreal to celebrate our anniversary at Feliciano with friends. My husband ordered the $17 Caesar salad. It was a couple of romaine lettuce leaves placed on the dish with a dressing on top. Totally not worth it. I ordered the sirloin steak. The meat was very tough and fatty. I also had to keep asking for a steak knife. Both my husband and our friend ordered the salmon which they said was good. Our other friend order the flank steak. To all our surprise he had a wingnut in his fries. We told the waiter and give him the wingnut. Our friend was never offered the choice of changing the fries for new ones, like it normal to have wingnuts in your fries. When it was time to order tea/coffee my husband ordered a coffee. The cream came out of the little plastic container like cottage cheese. The rest of us wanted milk in our tea/coffee but the restaurant had not received their milk order. The waiter came out with a milk carton and started to pour the milk in our beverages. It was just so strange, instead of coming out with a little jug. It looked like a restaurant which had just opened that day and not been around for a long time. All and all it was really disappointed that nothing was done for our friend with the wingnut in his fries. No offer to change, no free coffee, nothing. Just a waiter who kept apologizing. Needless to say we will not be going back, no matter how beautiful...
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