Sushi Taxi — Restaurant in Saint-Sauveur

I was very disappointed with the service at this establishment. I absolutely LOVE the food there. Their sushis are simply wonderful. Unfortunately, my family and I made the mistake of ordering online for pickup. When we went to pick it up, we made sure to tell them we had two different orders. Unfortunately, there was a misunderstanding, and they only gave us one of the two orders, telling us, « Here is your order! » We only realized the mistake later when we opened the bag we left with. We had to go all the way back, which was a 25 minutes drive each way. At the store, they were condescending and offered no compensation for the mistake. This is truly disappointing and a poor example of customer service. I simply don’t understand why they did not call us to inform us that our second order was not picked up, or why they were so disagreeable about the situation.

Edit: Still disappointed in the service of this place after my review. Although a misunderstanding happens, it is the way an establishment reacts that marks the quality of their service. Unfortunately, we were met with a lot of blame on our side from the beginning, and the antagonizing way in which they replied here shows it has not changed. A reply like “We’re sorry, but we can’t offer a discount for such a situation” would have been fine. Instead, here is their reaction.

Again, the food is amazing, and I wouldn’t say NOT to go there. But I wish they were nicer in a...

I am writing to express my sincere appreciation for Gabriella, who provided exceptional service during our recent visit to Sushi Taxi Restaurant saint Sauveur. Gabriella's warm and friendly demeanor, combined with her professionalism, made our dining experience truly memorable.

From the moment we were seated, Gabriella greeted us with a bright, welcoming smile that set the tone for the evening. She was incredibly helpful, offering insightful recommendations and ensuring that all our needs were met promptly and courteously. Her attention to detail and commitment to excellent service did not go unnoticed.

In addition to Gabriella's outstanding service, the sushi was both delicious and beautifully presented. The combination of the flavorful dishes and Gabriella's impeccable service created an unforgettable dining experience.

We are grateful for Gabriella's efforts and would highly recommend this sushi restaurant to anyone looking for a fantastic sushi...

My girlfriend isabelle ordered from sushi taxi Saint sauveur and it took 2 hours for the food to arrive at the door. The uber app was showing her that the order would arrive at 7:05 the latest 7:12 and we just got our order at 7:36 pm. I asked the driver why so long and he told me the restaurant put a delay of an 1 hour meanwhile the uber app was showing a different timeline. I'm really upset especially that it 1 hour and 40 minutes to get our order. I called Uber support and they told me the order was sent when we placed it. Uber clients are just as important as walkinns or people picking up for takeout. If it's gonna take about 2 hours for us to get our order at least let us know. There is other sushi places we can order from and have ordered from that are prompt on the timeline uber shows. If you dint want ubers clients budiness then remove the app but don't make us wait 2 hours. Last time we...