Dairy Queen Grill & Chill Restaurant — Restaurant in Salmon Arm

This has to be the worst DQ in Canada. We have visited this location 3 different occasions to be met with the same incompetence each time. First visit our order was wrong. Second visit it took 15 mins for coffee to which was made wrong. (Cream and sugar added to coffee when requested both on the side twice as it was for a homeless couple on a cold raining evening). Recently I visited and ordered 2 cheese burger deal for 6 dollars. When ordering I ensured to state it was 2 cheese burgers for $6 and a medium blizzard. When I get to the window, my order was clarified for single cheeseburgers. The lady left and came back to take payment. At this time I was informed my bill was $22. I asked her to clarify the order to which she stated 2 double cheese burgers. I clarified the order that it was singles and she couldn't understand that we did not want double burgers. Another employee brought the burgers over to which she took them back to have the patties taken off. After sitting in drive thru for 15 mins trying to explain my order I just left. My time and money can be used at an establishment that deserves my hard earned money. Absolutely ridiculous how this is considered...

(Drivethru experience) Went over to DQ on my lunch break. Was promptly greeted at speaker. Asked for 2 grilled flamethrower chicken wraps with extra sauce. He had to repeat it back to me 4 times. The price board said 2.79 each. He quoted me 6.70. Seems a bit too much even with tax. But I didn’t even bring it up. Got to the window and he then asks me for 7.50.... I repeat it back to him. He says yes.

I gave him the 6.70 I had already prepared and he took it and didn’t say anything.

In the end I ended up getting crispy instead of grilled. And tasted fine so I left happy I guess?

Not sure if he’s trying to pocket some extra money or just doesn’t understand English or math. Nobody else was in the drive thru so it couldn’t have been a mistake of reading wrong order.

This was at 12:17 pm...

I expected better... And I was wasn't expecting much! We decided to take advantage of some coupons. We ordered and all appeared fine. When we went to get the drinks from the self-service the Pepsi was watered down, the dr. Pepper was out and the orange tasted like chemicals! I let them know that the pop needed changing, but they didn't do anything about it. When we ordered our icecream for desert, it took forever! Our first come came up and started to melt so I told them I would grab it, it then took almost 15min to get 2 Sundays. The lady infront of me was getting mad as they kept missing items in her order. The drive through was getting all the attention, leaving the inside people with little help. It looked like they needed more than 4 people to effectively and efficiently...