Average food, long wait time, and TERRIBLE service.

I went yesterday with my friends to get takeout for lunch before catching a ferry. Firstly, I had to wait at least 10 minutes standing at the counter before someone came to ask if I had been helped yet. After I had ordered and paid, no wait time was given so we just stood outside waiting for a while. 10 minutes after I went back to ask what an estimate would be to see if I should go for a walk and come back later and I was told it would take likely 20-25 minutes because their kitchen was really busy and they were understaffed. About 40 minutes later still no sign our food was on the way so I decided to check on the progress and again I had to stand at the counter for at least 10 minutes with servers walking past me but ignoring me when I said excuse me or tried to get their attention. Finally a server came and I asked if our food was almost done, they said it might take 15-20 minutes more so at that point I asked if I could cancel my order and get a refund if I hadn't gotten started. They called over someone who was maybe their manager? So I explained the situation again and said I've already been waiting for at least 40 minutes for takeout, if it's not been started yet I would like to cancel my order and get a refund. Instead of empathy, I got attitude, I explained I needed to catch a ferry and we still had to go back and get our luggage and stuff and she just dismissed it and said "it's okay you have plenty of time, and your order is being cooked, it'll just be like another 10 minutes" without understanding that we might have other things to do before catching the ferry. No refund or even common courtesy was offered. Finally we got our food after an hour wait and the food tasted fine, but their service was absolutely TERRIBLE. I feel bad for some of the servers who actually seem like genuine people. One girl overheard our conversation and asked specifically what our order was and went to check for us. I can understand if it's busy and understaffed but there was absolutely no reason to be rude and show such disrespect to people who are just trying to get lunch and move on with their day. Needless to say, we'll never be returning.