We recently stayed at the connecting Sandman hotel for a soccer tournament. We organized a team breakfast at this Denny’s. I would highly recommend you don’t waste your time like we did. They are totally unorganized.

We gave them a heads up a few days prior that we would be bringing a large group (approx. 30 people) in for a team breakfast around a specific time on Saturday morning. They told us they won’t take a reservation (even though we’re staying in the hotel) but to just call closer to the day&time to give them a heads up we’re coming. We did multiple times (1 week before, 1 day before, night before, morning of, 1 hour prior) but they were never interested in taking the information seriously. When we showed up, of course there was nothing organized for our team to be seated together. They eventually found an area to put all of us but we had to wait for previous guests to finish eating before that could happen. Things progressively became more disorganized.

They had no system in place to keep orders organized. Of course the boys wanted to sit together and therefore the parents sat together at a different table. Everyone was Changing their spots as more people showed up so things got quite confusing for staff really quickly. No child or parent was connected, the children were ordering whatever they wanted without the parent’s knowledge, and so as you can imagine when it came to receiving our food and paying our bills after it was a total disaster.

People received the wrong meals, coffee was never topped off/refilled, waters were not handed out, ketchup bottles were empty.

The waitresses tried their best with what they were handed. Kudos to them for trying to stay afloat while drowning. I feel really bad for the main waitress who ended that in tears. This is not a complaint on the waitresses. The management needs to get more organized and support their staff. Their staff should never be tossed into a situation like this when there was ample time to prepare and be ahead of it.

In the end, everyone did get their breakfast. The food was pretty good. The bills were eventually sorted out and nothing was over charged or charged incorrectly. But we were certainly there a lot longer than we needed to be and it wasn’t really the most enjoyable breakfast.