New Island Sushi — Restaurant in Saskatoon

Terrible service and Unfair treatment. One day we were gonna eat dinner after a longs day worth after being sited in a table waitresses forget to ask for drinks and anything to parch some of our thirst. When we were given our menus and chose our order the waitresses took our menus to make our meal, 20 minutes into the time we were there nothing of our order has been delivered yet. 10 more minutes into the wait another group of customers were sited besides our tables and gave their menus their order came in 5 minutes tops just after they ordered. It has been almost over 40 minutes we waited for our food and yet nothing came in and we left and they told us about the situation and told us that they were busy but in reality they were only 4 groups of people in that day and we saw the servers just walking around and avoiding eye contact on us. They tried to give us a discount to wait for another 15 minutes for our order to came in but it was already and hours worth of wait and by the end of it we were too hungry and tired to deal with the servers that blamed us that they forgot and we gave back the extra menu they gave us. We didnt want risk sitting again after we complained because of the fact they might spoil/vomit/spit on our food. We were returning customers there as well and whenever we eat there they always look pissed and always glare at us whenever we come back and most of the times we were happy to eat there but this one experience and the treatment we saw whenever we came back made us realize this is unfair.

Also when you order your first batch of food they are great but when you order another set of food they lessen the portions each time like say if we ordered 15 tempura for our first serving they gave us 15(sometimes less than that) pieces but the next time you order let say 12 pieces they only give you 8 or 6 or even less than that.

Waitresses/servers looks mad upon when we enter or when they give our food and take the empty plates they sometimes even take a plate that has a few pieces left out of the table without asking. When you order a lot of food as well one particular server glares at you and for some reason.

Not recommended for return dining and there are far better places that serve sushi with better service and treatment than this poor...

I enjoyed the salmon sashimi, salmon roe and red tuna one piece sushi (limit of 2 per person though), all the tempura especially the shrimp. Tempura sauce is a bit bland compared to what I’ve had elsewhere but still ok. Not a fan of the super westernized sushi full of sauces/mayo/cream cheese so avoided most of those but the spider roll had minimal mayo so it was pretty good. While some of the rolls I knew to avoid because of their commonly used names I didn’t realize the Sakura one piece would have a very large amount of mayo on it. Unfortunately none of the items on the menu have descriptions and my phone died so make sure you have a fully charged phone to google any rolls you aren’t familiar with or do your homework before going I guess. We did try to ask staff a few times but they were quite busy, there was a bit of a language barrier (just an observation not a judgement) and we would have just had too many questions. Also the white tuna sashimi was terrible - tasted off and was spongy. Most likely freezer burnt, and also wonder if it was actually tuna or another fish that gets mislabeled as tuna as it was just pure opaque white. Bit off half a piece and had to discretely eject into napkin. Also enjoyed the deep fried banana and mango ice cream. The roasted rice tea was very watered down. This was about what I expected from an all you can eat place though, and it’s a pretty good deal if you know what you like, what to...

they recently just increased their prices AND added a 30pc LIMIT to their sashimi that you pay an extra $5 for. this was not an issue before, as it is an "all you can eat" buffet- however, this defeats the purpose! I used to always go here despite the rudeness and horrible attitude of the servers, as unfortunately, this was the better that saskatoon had to over. my last visit was last night. when entered, i was not greeted (which is their norm) but asked how many my group was. there was a bigger group behind me, and the lady at the front blatantly said that she will seat them first.. despite the fact of me arriving before them! i called her out and asked why, she brushed me off and just continued calling them over to seat them. I then had to wait another 10 mins to be seated. definitely shameful, and now the food quality and quantity no longer compensates for the lack of service. in a bigger city, this place would have shut down a LONG time ago. go for sushi has better service, proper food quantities, ipad menus, AND NO LIMIT on the all you can eat food. plus they have a buffet! i chose new island over go for sushi due to their food being a little bit better, however, this...