Messed up my order! We do not eat pork or beef, and we ordered a sweet onion and one rotisserie sub. They messed up the sweet onion teriyaki and gave us a chicken rancher instead which had alot of bacon in it. Thank god i was only a 5 min drive away, so i went in to change it. Its fine, it happens, ofcourse i was not happy, a 20 minute timeframe should be enough to have the correct order ready ESPECIALLY if its dead with only one other order. After i went in, a ‘sorry’ was too much for them to give. I assumed they might have made the rotisserie wrong (they didnt label the other sub) and as they both start with an ‘r’ making it more easy for confusion, i assumed they were remaking that one. I had no onions for the rotisserie, so when i saw her put onions in it i told her ‘it has no onions’ and DIYA was the worker making it and she ended up showing attitude towards me by using slight aggressive and saying ‘im making the OTHER one’… just, wow. Horrible experience, if you live near Brighton, go the one in college, atleast they know saying ‘sorry’ is the bare minimum if they do something wrong which is part...
Read moreI’m not sure what the difference between this Subway and others is. I consistently order ahead in the app - I do this because we are always running from one place to the next. At every other other Subway, when the app says that my order is ready, it’s ready. I walk in, walk to the pickup area, and grab it. At this location, they don’t start making it until I walk in. This is in spite of the app saying my order is ready for pickup. I’m not sure what the disconnect is. When I’m not pressed for time, I would go in and order at the counter, but that’s not the intent of ordering ahead. This has happened twice now and the location didn’t look overly busy either time.
As others have mentioned, it seemed a little light on the meat compared to other locations as well. I think I will drive out of my way to the one in University Heights as I have always had wonderful service and...
Read more😡😡 😡 I had a very bad experience today around 9.40pm.. as the guy, I don’t know his name but he looks healthy in shape is very veryyy arrogant and he fights with the customers for no use.. he kept me waiting for more than 15minutes and when i ask, when will i get my food? He told me that he is busy making his food first and he can’t help right now (which is really very bad).. i was a regular customer there, but now just because of this guy, I suggest not to go there anymore. They guys keeps on making you wait and they can’t even bother to greet saying hi/hello or to wait.. despite they are sooo arogant..! I suggest these guys should not keep making their food in front of customers and help the current customers first, then i would be a friendly gesture.moreover, rather than to give tough looks and arrogant behaviour, these should greet customers. I Hate going...
Read more