Fratelli's Kitchen — Restaurant in Sault Ste. Marie

Ordered some delivery because my mom was in the hospital, had some complaints about the quality of food& was told by two women working there that it was my fault for ordering delivery...

I ordered the fried ravioli, which I couldn't even chew through and the seafood pomodoro with Alfredo but the Alfredo didn't stick to the pasta at all so it was plain. I was told both these things are "normal with delivery". If that's the case, why is there no quality control? Why are they offered through delivery at all? Further, the woman wearing the green sweater SMIRKED at me as she told me it was my fault for ordering the ravioli as delivery (but I've eaten old, cold fried ravs from Noel's and I could still BITE them, unlike the ones from this order- couldn't chew them at all). I've also been eating& making Alfredo for 2 decades, my parents met in an Italian kitchen, my blood is practically Alfredo & never have I heard of Alfredo not sticking to pasta- separating, sure- but not sticking?? Weird.

The chicken in my other two orders was also dry, there were unpitted olives in the pasta (who does that?!??)& one of my muscles was unopened.

The two pasta sauces tasted delightful & I would've given a good review if I didn't receive attitude for complaining about food I couldn't even eat because I love Fratelli's and have ordered from here for years before I moved away.

And the only reason this isn't getting one star is because the manager handled my complaint properly and refunded my money with an apology.

It was an 100$ order, but apparently expecting 100$ quality is too much to ask for. Don't get delivery if you want good food, because, according to the wait staff, the food sucks...

Nothing but good things from our time at Fratelli's. Service? Fantastic. Food? Delicious and filling. Atmosphere? A little compact (the place holds maybe 40-50 people) and simple. We came hungry and left satisfied. For an appetizer, we got toasted (fried) raviolis with flavorful marinara sauce and I had a new england clam chowder which was delicious with its vegetables and plenty of clam pieces. For the main dishes, I got a delicious and large portion of penne ala calabrese which I would definitely have again. My dad got a teriyaki chicken pasta dish which was tasty but not what he'd get again seeing other better options after ordering. My brother got fettuccini alfredo with chicken which he thought was one of the best fettuccini alfredos he's had. Our server, Bailey, always came to our table with a smile and was more than willing to get us anything we needed. She's a great example of the overall friendliness and welcoming nature of the restaurant. Bailey was helpful in explaining that the restaurant itself is interesting in that it's run by a family with siblings who run other restaurants (Don burger & Giovanni's next door). Although we didn't get dessert from being too full, Bailey highly recommended their cheesecakes as they rotate flavors. I also wanted to add that at around 6pm, they served the appetizers after 10 minutes and the main dishes after another 15 minutes with complimentary slices of baguette between the appetizers and main dishes. If we ever come back to Sault St. Claire, we'll definitely be returning to try more from this great restaurant and...

I have read some reviews saying this place has declined in quality, and I can only take them for their word.

You're immediately greeted by a freezer filled with pizza, condiments, and other food. I like to think this is a fresh product being offered to customers for sale, but it doesn't instill confidence.

The prices are not in line with the quality.

The calamari tasted like it was from a frozen package. It was 14 dollars.

The spaghetti alla carbonara used Canadian bacon (I suppose this is a nice twist) but the sauce tasted like Alfredo sauce with grilled chicken . There was no pepper on it either. Honestly, this dish should just not be called carbonara. I understand having a North American variation, but this is way out. Also note this was 23 dollars - perhaps the most disproportionately priced item here considering portion, quality, and authenticity.

My wife had asked for a Philly cheese steak sandwich. The server asked if she wanted fries with that. My wife asked for a salad instead. She did not realize this would mean an extra $6 charge in addition to the sandwich. The sandwich had more meat than the carbonara. If not for the salad charge, this was actually the highlight of the meal.

The beer was listed as being $6 for domestic draft and $8 for imported. We were charged $11 until my wife and I went back in to ask for a correction.

Altogether this was $75 for a mediocre meal at best. Chef Ramsay would have a heydey with this restaurant. It has all the qualities that I think would have made a perfect episode for...