Superior Home Bakery — Restaurant in Sault Ste. Marie

Superior Bakery has been a local favorite since 1975, but unfortunately, the quality and service no longer live up to the reputation. The only bright spot is one particular employee — the redhead who works there. She’s friendly, helpful, and actually provides the kind of customer service you’d expect from a small, local bakery. Sadly, when she’s not working, the whole atmosphere changes. The other staff don’t seem interested in their customers at all. It often feels like you’re inconveniencing them by ordering, which makes the experience uncomfortable.

The products themselves aren’t much better. For the prices they charge, I expect fresh, high-quality baked goods, but too often the bread and pastries are stale or dry, and the flavor just isn’t there. Consistency is a big issue — one day something might be decent, and the next time it’s almost inedible.

What’s most disappointing are their apple fritters. This bakery is known for them, and they should be big, ugly clumps of deliciousness packed with apple. Instead, they’re oddly smooth, almost apple-less, and honestly not worth it. I can get better apple fritters from the grocery store. On top of that, the donuts have gotten noticeably smaller over time, while the prices either rise or stay the same. It feels like you’re paying more for less, and the quality doesn’t justify it.

A bakery with such a long history should be something the community can be proud of, but Superior Bakery simply doesn’t deliver anymore. It’s sad to see a local favorite decline, and unless there’s serious improvement in both service and quality, I can’t...

Came here to grab a sandwich to go. My partner had never experienced superior bakery before so I figured we’d support local & get some grub.

This place is best known for its donuts. People claim they’re the best donuts ever. I disagree- I’m not a huge donut person, but they aren’t anything to write home about. They have some other tasty bakery items that are just as good if not better. There’s even Italian goods here, if you’re not from the area it’s worth checking out.

I love how they sell local home made pastas and sauces, I wish we wouldve had the time to enjoy more of this.

The deli counter wasn’t busy, but the lady working didn’t seem to be having a great day. She was quite short and succinct with us. Seemed annoyed we wanted some service. They also seemed to be out of many items.

They have boards on the wall behind the counter that indicate the options for purchase or for your sandwich.

We were able to get tasty sandwiches nonetheless, but wished we’d had a more pleasant interaction.

Next time I think we’d try somewhere else. However I do think their sandwiches are a great alternative that you can customize if you’re looking for something more home made.

The sandwich itself was great. Fresh bread, tasted great and...

Unfortunately an awful experience with the manager Karen and the cake my friend had ordered. When asking what happened and why the cake didn’t have the filling or any strawberries (a strawberry shortcake with custard was what was ordered) she explained that the filling that was asked for wasn’t able to be a part of that cake. Which wasn’t explained when the order was placed. Karen also mentioned they can’t offer strawberries in a strawberry shortcake. Their ordering system is notes written on a piece of paper which could contribute to lack of communication. She did refund my friend, but she threw a tantrum and threw the money at us. With others being in the store. So...