Sun Kwong Restaurant — Restaurant in Sault Ste. Marie

We had visited this place a few years ago, while travelling through town, and the food was good. While staying in sault st Marie, we made a point to eat there today. Big mistake! The restaurant is quite large, and when we visited, supper time, it was empty. The decor is old, shabby, and dated- it was dark, and smelled of stale of cigarette smoke, dust and sadness. There was no delicious smell of food cooking. We began by ordering tea, which was served in big mugs with advertising on them - the kind you get free as a promotion. Bad start ... My meal was a disappointment. We started with egg rolls. The inside was basically raw bean sprouts and little else. Seemed to take forever to chew. The chicken balls were rubbery (almost like they were re-heated in a microwave?) Almost impossible to cut with a knife. I was not able to eat the doughy outsides. My 'fried rice' was basically white rice with soya sauce, and one pea. I had 2 deep fried shrimps, no lemon, but at least they were edible. The biggest disappointment was the chop suey!! Basically raw bean sprouts, with a few slivers of onion. No taste. No sauce. No veggies or meat. I ordered a side of chow mein noodles, hoping they would help. But instead of the fried crunchy noodles, I was given a small paper container with stale pretzle-like stick things - yuk. I mentioned my concerns to our server, and she apologized profusely and took the cost of the dried noodles off my bill. .50 cents. I spoke to her again about my inedible meal, and she apologized again, and reluctantly agreed to take 10% off. My meal. She returned with a new bill - minus $1.40. I won't return and will not recommend this...

Not a serious business - should be closed! The girl that takes orders is incompetent. Placed an order because Hong Kong was done taking orders with the expectation of a wait, for delivery and 3.5 hours later I called when the food didn’t show up, at almost 9 pm and she lied in front of her managers saying I never ordered it and that she can’t call “a long distance number” and that I was supposed to call her back again after ten minutes. Total fabrication! Deceptive little girl. Where is it normal for someone to place an order then call again to order a second time! Manager didn’t take ownership of the problem either and gave the phone to the girl who took the order, who then proceeded to lie repeatedly in front of her manager. Really despicable. Totally made up to save her own skin. Instead of apologizing, told me “whatever” then hung up the phone. The little girl should be fired! Avoid this place, they’re trash! And to the owners: what are you doing with your lives? Take charge of your business now and fire her! She caused too much stress and lies and she’ll do it again. You don’t argue with a customer ever and you don’t accuse a customer of lying! Read the reviews of other customers and alarmed to read about all the food quality problems. Sad to have such a place...

We ordered take out only due to Covid so no comment on the place, only food.

We can't find any other Chinese restaurant in Sault so we had no other choice and it seemed popular with locals as we saw some locals there as well.

However food was not great. Hot and sour soup was a big disappointment. I also ordered sweet and sour shrimp and honestly the soup tasted the same like the sweet and sour sauce. The sweet and sour sauce comes out in pink, no kidding, like the bubble gum pink, which makes me feel uneasy due to the overuse of food coloring. The shrimp came with a huge chunk of batter, the battered shrimp was as big as my wrist and the actual shrimp was as small as my pinky, at least it was crispy.

Food didn't taste fresh either, it tasted like microwave food.

Some good points are big portion, food was hot and the takeaway packaging was decent.

All in all, if you crave for Chinese and can't find any other place, go for it like we did, but don't get your hopes...