McDonald's — Restaurant in Selkirk

Terrible service as usual. took over 10 minutes for our food and the food was terrible. We only received 18 nuggets when we ordered 20 and the fires were quite old and extremely cold. I called the restaurant and requested an order replacement and was immediately yelled at by the manager. He stated "we are not helping you" "just submit the feedback if you have an issue" They restaurant did absolutely nothing. I then reached out to McDonald's head office and submitted a complaint. I received a call back from an operations consultant and explained my issue. All I asked for was a call from the manager, apologizing for yelling and not helping...this was immediately denied. The Operations consultants response was "well why do you go to a restaurant that continues to mess up you order?" As a customer I am doing my job, is it too much to ask for, that my order is made right? All in all, this restaurant is absolutely terrible! we used to get food a few times a week, we were down to maybe 2 times per month...and they still screw it up. It is completely obviously that there is a sever attitude problem within McDonald's, which is amplified due to extremely poor management. McDonald's has now completely lost our business. I highly recommend that others go else where, cause McDonald's doesn't care about customer service anymore. As a former store manager in both the customer service industry and the fast food industy...i can't believe how pathetic this company has become. Shame on you and...

It is a 24 hour restaurant maybe that's the reason for the painfully slow drive thru or the old food that must have been sitting in the warming tray since God knows when. I asked if the decaf was fresh when I placed my order. She said "No, but she would make fresh but I would have to wait". No problem. Turned corner to see a line up. Again I thought, not a big deal. By the time I get there I won't have to wait for the coffee. No one came to the pay window for the five or so minutes I was wanting there. Perhaps this window is closed I thought. Line moves ahead, finally I'm at the pick up window only to let her know that no one came to the previous window so I still have to pay. Another few minutes waiting till she takes my cash and returns with the change. I'm still not upset. Now the long wait for the order, she bags the food, then goes to pour the coffee. I can see the decaf carafe from the window and that a fresh pot was not made. She pours from the first to get a dribble, then tops it with a pot from behind. When she opened the window the final time to give me my order she hands me the coffee, and food bag. I say. That decaf is not fresh, you can keep it. She apologizes, I say it's ok and move on. I stop nearby to eat the fish and chips and to add insult to injury the fish is as hard and cold as a puck as are the chips. Yuk. So much for a late...

I don't think we'll be back, and it wasn't an issue with the food. In a corner booth, there was an older man, teenage boy, and a female McDonalds shift manager with a brown ponytail. I couldn't hear what the boy and the man were saying but the whole restaurant knew what was happening because the woman was yelling very loudly. Apparently the boy was fired and he was protesting the reason. Not sure but I think the man was a lawyer. Anyways, they were being quiet but the McDonald's shift manager was a complete embarrassment to herself, the gentlemen, and the entire establishment. At one point she got very loud and called the boy a liar twice and then got up and slammed a chair into a table, nearly knocking the chair over. Whatever meeting they were having should have clearly been done in the back office, not in front of the customers (it was lunch, very full place). Everyone was looking over at them and it was very uncomfortable. I had my 4 year old daughter with me and she was legitimately scared, we were forced to leave. Absolutely horrible business practices. If this is the way the employees here think is the right way to get customers, think again. We will never return, and talking with others who were their, it seems we are not the only ones....