Tim Hortons — Restaurant in Selkirk

Get your staff better trained. When going to a Tim's you order they bring it, it's as simple as that, not you go to a Tim's, ask for a cookie, then they check, come back and put their order in, not yours. After we waited five minutes for her to set everything up for her order, we then we're waiting once again because after starting the first item on our order, she says be right back, ten minutes later, we were once again starting the order. Next it was like she did not understand English, how hard is it to understand egg belt. She types in BLT. Then I'm figuring her employer comes up and does our order correct (the employer im guessing). While taking our order she even told the first employee we had to go do something else. Order was right, but seriously, like I said in my topic sentence, get your staff better trained. Also make sure they know the menu since when you order and they are just with an impression of question marks above their heads, lastly they need to know what decaf is since when asking they are like we think... It's a decaf another...

I ordered large coffee and bagel from them. When i checked the coffee it was small in the quantity. Although the cup was large but the quantity of the coffee was almost a small. The lady was Indian at the window she doesn’t even know how to speak politely with the customers. This was not the first time they did this. I can’t go back and show them the quantity because i was on work till overnight. They just spoiled my day with that coffee if i talk about the taste it was awful the bagel tasted burned all was black on the top and sides and coffee’s taste was like they made that in the morning and serving that in the afternoon. It’s my request from the manager or the other authorities to look that things seriously they are not serious in their work i am also from India always gives the order with the smiley face and the Indian ladies working here there attitude was above the sky. When they saw any people from their community. Seriously they are just spoiling the reputation of their community and the...

I am a regular customer at this tim because I love their fast service at drive thru but today my experience was horrible. On Saturday morning I was on my way to my job and I went to the drive thru and ordered 3 hashbrown. When I reached at my work and I checked the bag there was only 1 hashbrown. Its okay mistakes happen may be they forgot to put the other 2. So today when I was giving my order to the lady I told her that this thing happened yesterday she said its ok we will give you 2 hashbrowns at the window. Later on when I went to the window she was soo rude she was saying that in this kind of case I should have called them earlier and let them know before getting my order. Its not about the money but its about the customer service. I am an ex employee of Tim horton and we never disappoint the customer. She was the morning supervisor I think her name was Navjot. If supervisors are doing such things god knows what your other staff do then. Never going back to...