Sumo Sumo Sushi Bar & Grill — Restaurant in Sherwood Park

EDIT: I tend to stay away from writing negative reviews unless I had a really bad time. This is that time.

I had the seafood bento box, and one of the mussels was off. I spat it out and stopped eating; if you've ever had a bad piece of shellfish, you know the deal. This wouldn't have been a big deal, but my husband insisted on calling to get a refund, as I only ate half a Cali roll and it cost $33.

The lady at the front grilled me on why I couldn't eat it, that the mussels were fine. So I explained that I'm from Vancouver and I've been eating seafood, raw and cooked, since I could chew. She asked for specific details, and I explained that I had a visceral reaction to the off piece of shellfish, and had to spit the mussel out, and couldn't eat my meal. She got really defensive, almost accusatory. She said "oh, so you're allergic to mussels" (I am not, and said so) and "well, we've had 6 other orders of this, and no one else has a problem" and "the batch was good, otherwise someone else would have complained". I never return food, even if it's literally inedible, for this reason. I've worked in restaurants, and I would have been fired if I acted this rudely towards a customer. I brought the entire meal back for my refund, and was in no way trying to get a free meal out of a small business. When I got the refund (after 3 minutes of basically arguing), I said thank you and sorry for the mess, and she just looked sideways at me.

I get it, I own a small business myself. I occasionally have to refund on an order, even if I'm sure there's nothing wrong with the product, or Canada Post has lost the delivery. I never, ever argue with the customer about it. Amazingly, dealing with someone who isn't satisfied in a nice manner is not only the human way to treat people, but they almost always order from me again.

This experience has soured my taste for this restaurant, and I won't return.

Previous review:I love this place! Ever since my favourite Ramen restaurant shut down (RIP Prairie Noodle), I've been looking for a new pick-me-up place (I'm not from here).

The titanic boat is consistently delicious, the fish is yum, and the portion size is...

Sumo Sumo is definitely not what it used to be. The place is run down looking with upholstery falling apart and peeling. It looks greasy and grimy, (we went in the day for lunch) the ladies bathroom had damage stall doors, the front right door at entrance was broken with metal protruding out at about 3’6” feet high that is an absolute hazard to a small child entering exiting. In my case the door caught my NorthFace down jacket and tore an inch rip in the sleeve. I immediately informed the owner Deanna who implied I pushed up against the door and caused the damage myself. After she inspected the door she came back to me and said I see where the metal is broken, I’m sorry that happed but it’s not our fault, these things happen. I’m not replacing your jacket but I’ll comp your meal. I responded with, it is your fault, it’s your business and I hardly think a 30.00 dollar comped lunch is fair for a 300.00 jacket. She insisted it wasn’t their fault and wanted to know if we were accepting the free lunch. I reluctantly agreed, I was shocked I think, we had been dinning there for the past 6 years. As for the service the last 3 times we’ve been there, we had to ask for our drinks several times, wasabi, ginger, side plates, sauce for tempura and even soya sauce. Service has really gone down, it’s the same 2 people working there with Deanna. We noticed they have been closing Tuesday when we asked Amir our server why he said business has been very slow. Not really surprised considering how the place looks rundown. Pride of ownership is evident. It’s sad but we won’t be going back

Deanna if you are reading this it’s unfortunate you chose not to accept responsibility for door ruining my jacket. We have promoted your business to countless people and have introduced many people there. Considering you are now closed one day per week due to slow business you’d think you’d value your loyal patrons. The business you’ve lost is far greater than the cost of a 300.00 jacket and you should be so thankful that the metal protruding out didn’t catch a child’s eye or stab...

I am so flabbergasted by my experience ordering Door Dash from here tonight. I couldn’t add the price of extra sauce(a drizzle over the top) to my sushi order on the app so I wrote a note for them and then called the restaurant to make sure it made sense. Getting that extra sauce was essential as that is the only way my child will eat sushi. I told them this. The girl I spoke with couldn’t care less she passed it off as a Door Dash problem. I said okay I’d like to cancel my order then because there’s no point, my child won’t eat it, I don’t want it anymore. (She couldn’t do that it’s only the app) God forbid they just throw it in for me since THEY didn’t know a way to charge me for. I WANTED to pay for it. I didn’t care how much it costed. Never in my life have I been told that I cannot have the products I am asking for from a business ever, anywhere because “we don’t know how to charge you for it”. Face palm Maybe they need to change how their menu works on Door Dash or figure out over the phone solutions, I don’t know. If Door Dash is regularly causing problems for your customers like this that you have no solution for them why use it? It’s not just Door Dash’s fault it’s just as much yours for being affiliated with them and using them as a delivery option for your business.🤷🏼‍♀️ By the time this phone conversation was finished it was too late to cancel my order. All this headache for what $2.00?! I just wanted a quick, easy dinner for my family to eat hence the use of Door Dash. What a fail. Little things like this make SUCH a big difference to people and is a huge reminder why small restaurants, who actually care about their customers satisfaction, are the way to go. Lost us...