OPA! Of Greece St. Albert SmartCentres — Restaurant in St. Albert

I keep trying to give this restaurant a chance and so I have been ordering from SkipTheDishes three or four times this year. Unfortunately, three times in a row. I have either gotten somebody else’s order or an item that was not ordered and not the items that I did order And thankfully SkipTheDishes has been reasonable and giving me a refund for the missing items. However, we just ordered last night and a $23 souvlaki and salad combination was not delivered and its place was an order of fries. I tried calling the restaurant to complain because I know SkipTheDishes drivers can’t do anything about it And their phone went to voicemail and I couldn’t even leave a message because the inbox was full. I complain to SkipTheDishes asking for a refund for the missing item and they inevitably said they would not do a refund for anything which was very disappointing . So we spent $52 for two orders and only one of us got what they wanted except for the skewers of meat weren’t what we ordered It was a different kind of meat. I’m sorry I can never eat at this location again because it’s been a complete waste of time and money . I hope other people have better...

This was the only Opa we ever went to...until today. We usually get them to make a fresh salad, if there are no other patrons in the line. We do this because the premade mix is loaded with too many onions and soggy tomatoes, and we like our salad without. They have done this about 20 times prior, they would even bring it to our table.

Today the girl at the front explained they cannot make our salad any more as it is a premade mix. My wife said fine, just pick out the tomatoes and onions out of the mix. The male co worker then rolled his eyes and turned around. After that display, we walked out.

I do not have an issue with employees following new policy, nor do I feel entitled to anything. I do not expect attitude from employees at businesses I frequent. I was a kitchen supervisor in a Greek restaurant that had a show on the food network. I could handle special requests from 40 tables with two of us running the kitchen.

I guess our request was too much for the two employees serving nobody when we came in. Opa no longer cares what the customer wants to eat. The eye roll was a nice touch,...

Absolute garbage ! Was father's day, and my wife called to place an order so when I was out running errands I could just stop in and pick the order up. She called and the person working asked her to hold on a minute which is fine , puts the phone down and she was just in limbo for close to 20 minutes. So she hung up and couldn't get through again because their end was off the hook. So I cut my errend running short to go there and the person working said they're closing in 5 minutes... Ok well my wife called you and you just left her on the hook in limbo, and then said oh well sorry I can't serve you anymore it's 5 minutes till we close. I used to work at Opa! When I was in university when it was just a Calgary based franchise. I have worked several times along the man that started the company and the level of customer service and quality of food has gone down hill severely since I worked there. Opa is no better than...