Red Brick Wall — Restaurant in St. Albert

Our first time here and we will definitely be back. Our reason for going was because this restaurant supported my friend Sierra Glew. Sierra is 20 years old and was born with Down syndrome. This restaurant supported the Sail House foundation which supports adult independent living. We bought a coupon to support my friend Sierra to use for restaurants in St Albert were we would receive a free appetizers.. We had the lemongrass chicken on rice and grilled pork on vermicelli noodles with a side of spring rolls. The food was amazing but even better was the service & the sauces. We met the owner (I didn’t get his name) and he was such a nice man telling us about how he runs the food truck for the restaurant and his wife usually runs the restaurant. He brought us out some homemade spicy chilli oil sauce that was delicious and a peanut sauce for my fiancés chicken dish. Again amazing. His service was nothing short of spectacular. On the way out I wanted to thank him for supporting my friend Sierra Glew and he was very honoured to do it. But truth be told his wife Cathy (I think that’s her name, I’m sorry if I got it wrong) did this and I explained the story of what his wife’s charitable contribution meant to me and for giving my friend Sierra her independence. Great Job. Great food. Great...

Came here for my birthday dinner and thought we would try a new place. Walking through the door is a cute dining area with a nice atmosphere. The place is clean, the seats are comfortable. The music is a bit repetitive with streaming ads randomly thrown in. The lady serving us seemed very distracted or just not wanting to be there tonight. There was only one other couple in the dining room with a few to-go orders during our time there. We all ordered tea, got the tea, poured the tea for 4 small cups and the pot was empty. It would be another 20 min for more hot water, pretty sure she forgot about it. She was ok at serving but could add some smiles or a bit of banter to make the experience better. The food came out in a decent amount of time and was just ok. I had the five color vermicelli, with the fish sauce it was ok. I had to add a bit of soy sauce to give it a bit of flavor. The meats in it were good except the beef, it tasted a bit off. The spring rolls that came with the dish were very amazing. (the picture I'm posting was my wife's chicken lemongrass, she has the same opinion about her dish) If you're really wanting Vietnamese food and you're in the area then sure you can go here but I wouldn't go out of my way to eat here again. There is a lot of choice in this part...

Hard to give this review because the food was really good. My husband and I went to eat there last Sunday and hoped it would be a good experience. We walked in and waited to be seated/helped for about 5 minutes while the lady at the front attended to all of the skip the dishes/online orders before even acknowledging us. Once we ordered, it took about another 20 minutes before I even got a water and about 30-40 minutes before our food came out. By the time our food finally came out, we just wanted to leave as we were tired of waiting for food that should have been a lot faster. We went home and noticed that the shrimp salad rolls we paid for were missing which was also disappointing.

I could be wrong but it just seemed like the staff were prioritizing all of the online orders vs. the actual people in the restaurant as we received minimal customer service. It seemed like they weren’t able to keep up with the orders and were falling really far behind which led to a disappointing/frustrating time for both customers and staff. I hope they can find a way to resolve this as like I mentioned, the food was amazing and it’s nice being able to support a small family run business. But sadly for now, I think we’ll look elsewhere when we want...