The Hot Grill — Restaurant in St. Albert

I love this place .. everything on the menu is done to perfection, the price is right and the staff is fabulous … highly recommend.

Update*

I have to say that the quality has really gone down hill since they first opened, we kept coming back thinking it was an isolated incident but it’s not…. Something has happened pretty much every time we eat here now. Don’t get me wrong, there are a few dishes they do well consistently. These are some of our bad experiences.

Tiramisu with a rock hard cookie inside ( it hasn’t been soaked to soften it) very rushed like they didn’t have it ready and threw it together. Out of the 4 times we ordered it 3 times it was rock hard.

Tough, venous, tendon filled steak, on almost every time it was ordered, you can’t chew it at all & it’s hideous looking with the giant arteries everywhere. Poor quality and old cow.

The fries were the best at one time, now they are often twice fried & not fresh.

If you want a great burger they do that well, if you don’t end up with twice fried fries .. they’re good too. I hate that the quality has gone down and we kept giving this place a chance because of the times where we loved our meals. More than anything I hope the owners take note. It’s hard to compete in the restaurant business and I’m not the only customer that’s noticed the decline in quality.

I’ve lowered my rating to a 3 star now, to reflect the lower standards and quality.

The owner reached out to me and I did return to see if they improved the quality., the food we ordered was good, .. ginger beef bowl, pork chops, and of course the hamburger. We are yet to try anything else, I adjusted the rating...

When I read in the Gazette how these chefs were laid off due to the Covid Pandemic and pooled their resources; risking a new restaurant venture themselves mid-economic downturn instead of becoming wards of the state, I had to support them. RESPECT! This is a great new restaurant. The food was amazing. One of the best burgers and by far the best yam fries I’ve ever had. (See pic) The sauces they make are amazing. My wife and I returned a few days later for desserts and they were great. We got the fried apple pie and the crepe. The presentation is awesome on all their dishes.

This will be a regular eating spot for us. We look forward to trying more on their menu. The yam fries will be standard at every visit.

Update: went back. Large yam fries off the bat. Tried the butter chicken. SO GOOD! The chefs introduced themselves and the service was great. We are settled. This is our go-to date night restaurant from now on. Can’t wait to try more items on the menu.

Go support these guys - it’s a matter of principle for me. They deserve it and the food is excellent. Supporting local business keeps our property taxes down and it’s a win-win. God bless entrepreneurs like this!

P.S. Using third-party/app delivery services is convenient for us all but come at shockingly huge costs to small restaurants (30-40 percent)! Let’s keep our hard-earned dollars local; call directly and pick up food from small restaurants yourself if you can. It really makes a world of difference. Local businesses are the lifeline of...

We showed up to eat I drove over half an hour with my baby in the vehicle to come and experience their food. I double checked online to make sure that they were open and they showed that they were, there was no notifications on their Facebook or on their website that they were closed.

I went to go open the door because my child was crying, over heated in the vehicle even with the AC blasting and hungry so I wanted to sit down so I could feed him while I was waiting for our other guests. The door was locked and they had people inside eating, but they wouldn’t let anybody else in. It was 31° out. My baby was hot, sweaty and hungry and screaming and they wouldn’t do anything when I called to ask about what was going on. They keep sending it straight to voicemail. Honestly, one of the worst customer service experiences I have ever dealt with in my life. They wasted my time which was a half an hour drive there and then a half an hour drive back home. And they risked my baby’s safety.

(Not closed for an Event, I asked some people coming out)

Absolutely atrocious behaviour. They will never have my business or any business of anybody I know because of how they treated their...