St. Albert Inn & Suites — Hotel in St. Albert

Unpleasant and uncomfortable.|We walked in and approached desk. Said hello to "Treyton" (not sure how he spells it) and without looking up he said abruptly, "You'll have to sit down, I'm in the middle of a check-in." This was a surprise as there was no one at the counter or in the lobby. Suddenly a woman appeared from down the hall and he talked to her - I assume she was the guest he was checking in. She left and he took 2 phone calls before greeting us. He refused to hand us the debit/credit machine to insert/tap our card and instead we had to give him our card - he insisted this was "company policy" but it is very uncommon for any business to handle your card. He was not polite - just stuck his hand out without looking up. We asked to speak to a manager and were told we would receive a phone call from them, but so far that hasn't happened.|The elevator floor was filthy. Room was clean but there were no available outlets except for a worn out extension cord and ovetloaded power bar lying on the floor.|We asked for late check-out (noon). At 1155am housekeeping knocked, and I said I would be out in 5 min. They knocked again 2 min later and said "If you don't leave you will lose your security deposit." I am aware of this but didn't appreciate the threat. There was a man in the elevator holding a bong and he continued to wander around the lobby and entrance carrying it. Staff saw him but said nothing. |When processing our refund for the $300 security deposit, the clerk had to call someone else for help. Surprising since i assume this is standard procedure? Then the machine didn't work the first time. The clerk said "Do you want me to try again?" Obviously! Otherwise the $300 would not be refunded??|The lobby, entrance and elevator reeked of smoke, marijuana and musty carpet. Not a comfortable atmosphere and we will definitely not...

This was one of my favourite days in my entire 30 years of life ! I am extremely content and just appreciative of the kindness that I received during my stay here I highly highly recommend this hotel out of every hotel that I have come in contact with I have not ever met such friendly staff , especially and I will go out of my way and beyond for the receptionist Devon he was absolutely amazing towards me and he was so kind he has no idea the stress I was going through and have been going through so that little bit of kindness really did make my stay much more comfortable and he really will never fully understand how much it truly meant to me !! . I hope people see this because there are a lot of shady hotels out there and I mean really shady to the point where people are getting sick because they are just dirty and you know what they’re just there they don’t care about you they don’t care about anything just about your money. They over charge for laundry and it’s legit robbery , this place is affordable but is worth more than any 200$ hotels a night ….. hands down this one beats them all! This hotel is amazing and I wish I could give it more stars and ample more reviews I would go out of my way just to give this hotel more fame and exposure that it deserves ‘ I am so very thankful and I appreciate of everybody that I met during my stay. I really do thank this hotel for the hospitality. It gave me during my 3-Day stay so, thank you again Yours truly Dj...

They Will Probably take this review down again due to the truth being told St Albert inns and suites gave me & my husband a hard time to just check inn the front desk lady asked for 300$ if you use debt but for others who came to check inn it was just normal priced saying they get to pick & choice who can have that waived We went home to get a different card due to the machine not working , later we come back with my mom who is white & peacefully did we try to book the room again the front desk lady said 136$ now not mentioning the 300$ deposit than when she was claiming she's uncomfortable when she seen us back & than claimed we made her feel uncomfortable when we explained she had us feeling uncomfortable as a black couple this shouldnt have got this big of an event she claimed she has black people in her family & started bringing tears for unknown reasons blaming us she has changed the story the manager came to kick us out saying we made her cry , But How?? We just came to get a room first time there & we have been to lots of different hotels this shouldnt have happended She didn't apologize or nothing she continues to lie, we called the general manager He also was giving the same treatment worst racism experience ive ever had. We shouldnt have been treated this way no one was listening siding with her. but we will have our voices heard. St albert inn & suites lacks professionalism, maturity, & not knowing how to talk to people even as...