Burrito Boyz — Restaurant in St. Catharines

This was my first time going to Burrito Boyz downtown St. Catharines. I actually love burritos, and make breakfast ones all the time for myself! So I figured I'd really like this place.

Upon walking in, the place was very dimly lit, despite the large windows it was still very dark. There is minimal staff there, but it wasn't busy which was good. This was around 4pm. I went with two pals, and we grabbed supper. I had a SMALL burrito, my friend had a small burrito (chicken) and my other friend had nachos with cheese topping. for 2 SMALL burritos, and a container of nachos, it came to over $30. Which to my is completely ridiculous.

It's expensive, and the food you get is good, however it's awfully pricey for a burrito that's not even in a meal combo or anything. I paid for the three of us, since it was my treat and even my friend commented how pricey it was. We got our order and we sat at the table and ate our supper. The quality of the food was good, they let you pick and choose what you want in your burrito, and what you'd like on your nachos. Nacho cheese is extra.

I wasn't impressed with the prices here, or the staff. They all have this laid back, alternative thing to them and the cashier really didn't provide me with much information about their products being it was my first time there. I asked a few questions, and it was all "Yeah, or no" answers. I felt awkward and like the staff didnt want to be there at all.

Overall, I will not return here. I could buy my own tortillas, fresh veggies, a can of beans, and make my own guacamole for the price of 3 items from this menu. I ordered the small which is still fairly large, but it was outragously priced in my opinion.

I'll include...

UPDATE So to celebrate Cinco de Mayo, I went there yesterday and noticed improvement in the Food. handling. The guy took my order at the till. The other girl (manager ?) made my order. She washed hands thoroughly, wiped them dry and put on gloves before she made my order. the other girl put hair net, washed her hands and put on gloves before she helped her. Happy with the food, price and friendly service . Happy to see a business take customer reviews and improve as needed. So now, I'm a regular again. . Food is good but I question the food handling. Everytime i come here, the employees use the same gloves for everything. Today, one was using gloves while on his cel phone then went back to making the order. The other employee was scratching his arm with gloves on. The other moved the trash can with gloves, removed one to clean a spot on the floor and then put back the same glove back on. She had gloves on while pressing buttons on the register then went to the back to prep food. Those gloves are disposable! You do not reuse them. I understand that you're trying to save from using a lot but its unsanitary. I would rather have my food made by clean hands without gloves than by hands with gloves being used the whole day. Touching different things, body parts, gadgets, other people's order and machines. Cross contamination is dangerous. You wash your hands BEFORE and AFTER your make food, whether or not you use gloves. And gloves should not b reused.. do not wash you hands with gloves on just so you can use...

I've eaten here a few dozen times over the past couple years and the service has taken a drastic turn for the worse. I'm vegetarian and this place has given me meat three different times out of my last ten orders. When I bring it up the staff is unapologetic and simply makes me another burrito without even acknowledging that this is a fairly big deal to consistently get wrong.

I wouldn't have even left a review after all that, but today I went and saw the guy working on the food mess up two orders in a row in front of me. Leery, I asked him when he handed me mine if he was positive he had made it with veggie soy and I don't mind him double checking just to be sure. He paused and just sort of said "uh...yeah", and went back to his work. I got home and not only was it ground beef instead of soy, he'd also given me the toppings from the couple who had ordered in front of me, who also asked him to make sure he'd gotten it right and who he had also assured he had.

There seems to be zero accountability here. Other locations from this chain that I went to frequently when I lived in Toronto didn't have this problem at all, so it is unique to this one. Avoid this place. They honestly don't care about you...