Chang Noi's Authentic Thai Cuisine — Restaurant in St. Catharines

We have eaten many times at Chang Noi's. We absolutely love the food. The service however, is not always the greatest.

There seems to be a high turn over of staff. And a lot of the time the servers seem very green at serving. We usually always wait quite awhile for the food, but we always know that going there and plan for it time wise. This particular occasion I took a couple friends out for dinner. It was such a bad experience I'm afraid I'll never go back.

The server took our order. I order the same thing every time I go, however, she tells me they can't add tofu to the soya noodle dish I wanted. I said - I always get it here, it's never a problem. We had a discussion about it and I asked her to check. She did, came back and apologized - stating in fact they could do it.

Then she forgot our drinks we ordered and after about 20 mins we had to ask for the beer.

After about 45 mins the main dishes arrive. The server called out the name of the dish, however she was incorrect in identifying the dish she was actually serving. So mine ended up with my friend. The two people with me had their food for about 15 mins until "mine" finally showed up. Except it wasn't what I ordered. Once she dropped it I studied it and realized it had chicken in It. It was my friends first time ordering the dish so she didn't really know it wasn't hers, and it was missing the tofu so not easily identifiable.

My friend and I figured out ourselves that our dishes were switched so we called the server to explain. She took the dish she gave me away instead if giving it to my friend because it was what she ordered. So I had to chase her down and tell her to bring it back because it was what my friend actually ordered. she was SO very confused at it all. I tried to explain it several times and still she was confused. Then finally, one of the owners asked me what exactly I ordered. So I told her. So she said she would place the order for my dish and I took my friends back to her. I wait another 15 mins, get my dish except it's missing broccoli (which is the main part of the dish) because they were out and it also didn't have the tofu I asked for. The server comes back to ask me how everything is and I tell her that I'm done complaining because the whole meal was a giant disaster! And that at this point I just want to eat and leave. I said, don't worry about the tofu, I don't want to wait for it. She ended up getting tofu for me which she delivered about 10 mins after. We were there for 2.5 hours eating dinner, and not because we were the issue.

She did apologize, and told me they would take the charge for the tofu off my bill. This made me furious. That's it? First of all why are you charging me for tofu? It's cheaper than meat! Every other restaurant that offers it doesnt charge for it. Second, it's only a few bucks. You really should have comped my whole meal at the very least!!! After working in high end restaurants and customer service for years, I was just blown away at the lack of customer service and competence that evening. As sad as it is for me, I'm afraid it was such a horrible experience that I won't go back even though it's the best Thai in the region. This occasion was one of several not great customer service experiencences I've had over the last 6 months, and it seems to be an issue there ongoing, and getting...

So a little background, I have been to Chang Noi's about 40 times, and the food is above average for Thai food in the Niagara region, about average when compared to the GTA.

I have never really had a problem with service until I decided to try a takeout order. It started off by me heading to the restaurant to try and get a table, they said they were busy which is understandable on a Saturday night. So I went with a takeout order. The guy behind the counter took my order, I paid, took my receipt and headed home with him saying that they would call me when the food is ready.

Here is where the issues started, about an hour later I was still waiting to hear back about my food being ready. A tad bit upset I headed to the restaurant only to find that my order had been sitting there for ~30 minutes based on how cold the food was when I got home.

The worst was yet to come when I unpacked the food and it turns out one of the 3 dishes I ordered was completely wrong. I called immediately to let them know about my dissatisfaction with the service not only with them switching up my order but also not even calling me about my order being ready.

They nonchalantly passed on even apologizing for the mix up and proceeded to tell me there was nothing they could do.

The jist of it is that after about 20 minutes on the phone they basically came back with there was nothing they would do.

So to sum it up, screw Chang Noi's and I'm never going to return.

Enjoy and please regret your decision not to even acknowledge...

I wish I could give this place more stars, honestly. My Cashew Chicken was ok BUT the portions were tiny! We decided to order takeout from here last night. Usually we order from another Thai place but I wanted to give Chang Noi a shot because of all the positive reviews. I paid 14.95 for a tiny half bowl of cashew chicken. It was mostly orange slices and juice. I had to get an order of rice because it doesn't come with it which is fine. They give you a square container which you'd assume is full of rice, but no. It's just about 1/4 cup of rice in the shape of a heart. Hardly enough. I was left feeling hungry. For 14.95, I expect a full meal. At our other Thai place, I always have leftovers. My husband ordered Pad Thai. I''m not sure if there is a noodle shortage over there but it was about 80% bean sprouts. He was left searching for noodles...in his PAD THAI! It was also rather dry and he had to use some of our sauces at home to liven it up. All in all, I'd say we probably will stick to our original Thai place. It's a shame because this place is nice inside and it's close to where we live. But definitely not...