Phyl's All Day Breakfast and Lunch — Restaurant in St. Catharines

The first time we attempted to try Phyl's was on Mother's day 2024 but there was a long line up so we decided we would try again another day. Today was that day. We loved the atmosphere! So bright and cheery and clean. We asked for water before we ordered and our waitress brought us two glasses promptly. There was a little paper cap on top of our straws so I inquired about them. She said that was to protect the drinking area of the straw from contamination. Very nice I thought. My wife and I ordered the 'Original' breakfast consisting of bacon, eggs, toast and home fries. As always I order my bacon black. The waitress said okay crispy. I said, no, I want it black please. We waited about 10 minutes or so for our order which was good being that we and only one other table were in the place. Unfortunately my bacon was not cooked as I had ordered. It was semi-limp and chewy. I was not happy. The eggs, home fries and rye toast were okay. I never like to make a fuss over my order, I just eat it and file the experience away. When our bill came we noticed two 50 cents charges on the bill. We wondered if they charged us for the water? We inquired and our waitress told us it was an extra charge for the rye toast. Not a big deal, maybe we missed it on the menu. Getting back to the straws being protected from contamination, I couldn't help but notice when another waitress asked her table if they would like refills for their coffees. I chuckled when the waitress grabbed the coffee mugs around the top where your mouth goes and proceeded to fill the mugs. I said to my wife, 'There's handles on the mugs but she chose to put her hands on the drinking areas'. I wish we had a better experience but we didn't. We...

Went here for breakfast while staying at NOTL. Ordered Belgian waffles with whip cream and strawberries as well as Nat's famous omelette which consists of red peppers, tomato and cheese. Food was what you would expect at a breakfast diner, we enjoyed it. Service was slow. We were greeted promptly and our order was taken at a reasonable time, but there were no check ins with us in terms of coffee top offs like other establishments. Our food took quite a bit of time to get to us, I was already done with my coffee when our order came, our waitress said she will be back to give more shortly. She never came back. I noticed the other waitress topping off customers across the place. This kind of makes the experience lack something when you can't sip on your morning coffee while eating. So the lower star rating was based on our service. Will try a different place next...

Disgraceful wait-almost 50 minutes for simple breakfast. When at 45 minutes I asked our server (who left me without a drink for 15+minutes) what was going on with our breakfast she said "well it was busy when you got here and we only have 1 cook today". Ok so I asked her to next time let people know to expect almost an hour wait for a bit of toast and peameal bacon, then I could have chosen to wait or not. The food was okay. The poached eggs were cooked perfectly to my medium request. Our server (younger girl, glasses) was totally unapologetic for the wait and did not come back once to ask how our food was. The food was alright, but not worth the wait. The more senior lady server was nice. Bathroom doors do not lock. My husband paid. As there was no credit or apology, I would not have tipped. He...