J Nail Studio — Local services in St. Catharines

Very Disappointed with My Experience at This Salon — Technician Jenny I came in for a full acrylic manicure and pedicure (around $110–$120) the day before my vacation. From the moment I arrived, I felt uncomfortable. The technician, Jenny, barely greeted me and had a cold, unfriendly attitude.

When I asked her if the tools she was using were sterilized, she gave me a very reluctant “yes,” and I honestly felt like she didn’t even understand my question. She started the manicure without any proper preparation — no soaking, no cleaning — just quickly started working with one tool. It was done carelessly and with no attention to detail.

I showed her a photo of almond-shaped nails that I wanted. Jenny told me she would try but that “it might not look exactly the same.” I agreed, but the result was nothing like what I asked for. The extensions she used were narrower than my natural nails, making them look strange — my real nails were sticking out on the sides, and there was an awkward visible gap where the extensions started.

When I politely said that this was not what I wanted, Jenny became frustrated and defensive. She said, “Well, this is what I have,” and refused to continue. Then she removed the nails by soaking them in acetone for 5–10 minutes without any skin protection, which left my fingers irritated and the skin around my nails very dry and damaged.

What shocked me most was not just her rude and aggressive behavior during the service, but what happened afterward. When I got up and left the salon, Jenny actually opened the door, came outside, and started yelling at me on the street from behind. I was completely shocked and embarrassed — this is absolutely unacceptable behavior from any professional.

To make it worse, the salon manager was nearby the whole time and never stepped in. No apology, no support, no accountability.

This happened the day before my flight, and I was left without nails, stressed, and deeply disappointed.

My advice: If you’re considering this salon, be very careful. Discuss everything in advance and be aware that if you’re not satisfied, they may simply refuse to help or even act aggressively. Jenny was extremely unprofessional, rude, and crossed all boundaries. I would not recommend her...

Unbelievably unprofessional paid a hundred and fifty for my nails.They lasted two weeks, one by one.They started popping off.They wanted me to come back each day at the end of the night for them to fix it.Rush me out and make me feel bad because they messed up.Tell me they realized it's the wrong powder.And then after another three coming off, say, I can't fix it for you.Here's your refund.I'm not good enough i'm so sorry, and I said to her, I will. I just want the 7 nails that are popping off to re replace. It's only been two weeks with the new powder that you used. She refused to do it and kept saying I feel bad for me. I'm so sorry. I can't do your nails good. I'm on disability. I just had a car accident. I can't afford to go anywhere else or get squeezed in. And this is the way that they treat people. She thinks giving back the money makes everything better every time. I've been there. It's been super busy and there's only two people there. It takes so long for your knee. Else to get done when I got a pedicure, I had to go back the next day for them to fix it, because I didn't do it properly.My other appointment, I booked a i feel for myself and a pedicure for a friend, and they waited two hours before they let me know that they couldn't do the pedicure, then she proceeded to take two people that walked in for pedicures.Trust me, don't go there.Don't waste your money very...

Update

I originally give this a 3 star review but I’m updating it to a 5 because they made everything right!! They reached out to me and fixed my nails, they look so much better!!

Not only that, but they took accountability and I didn’t have to pay anything!!

Thank you so much

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So I’m giving this business 3 stars because my first encounter was amazing!! Mike did such an amazing job on my nails, I truly loved them. Unfortunately, I had to get them redone before I could get another appointment with Mike so I opted into getting my nails done by Ken… Honestly, I don’t like leaving bad reviews, but when I left I had to reshape my nails, they were oddly shaped, and very thick! The polish is also odd, some of it has a top coat and some doesn’t. He did ask me if they were okay, but due to very high anxiety I don’t like to complain much.

Ken also did a pedicure and was amazing at it!! But my UV gel nails aren’t that great.

I’m a little bit upset that I spent $120 including tip and I had to reshape my own nails and the shallac doesn’t look right… and I can’t afford to get them done again

If I do ever come back, the only person I will get services from is Mike when it...